About Company

Amazon Lex is an AI Chatbot solution that helps app developers build conversational interfaces using voice and text. Advanced deep learning features like automatic speech recognition (ASR) and natural language understanding (NLU) provided by the software can convert speech into text in real-time, besides helping users to understand the intent of the text. This way users get to create lifelike conversational interactions and highly engaging customer experiences as well. Amazon Lex offers an easy-to-use console that allows users to get their own conversational interface or chatbot generated within minutes. Moreover, they can also build, check and deploy individual chatbots across multiple platforms and channels with ease. Being a fully managed solution Amazon Lex does not require any additional hardware or infrastructure to power the bot. Moreover, the platform also offers a variety of built-in integration with Amazon CloudWatch, Amazon Cognito, Amazon DynamoDB and AWS Lambda, helping out users with various app development processes.

Pricing of Amazon Lex

Amazon Lex

USD 0

USD 0

  • High quality speech recognition and natural language understanding
  • Multi-turn conversations
  • Utility Prompts
  • Integration with AWS Lambda
  • Connect to Enterprise Systems
  • One-click Deployment to Multiple Platforms
  • Powerful Lifecycle Management Capabilities
  • Intent Chaining
  • 8 kHz Telephony Audio Support
  • High quality speech recognition and natural language understanding
  • Multi-turn conversations
  • Utility Prompts
  • Integration with AWS Lambda
  • Connect to Enterprise Systems
  • One-click Deployment to Multiple Pla

Key Features of Amazon Lex

Specification

Other Categories:

Bot Platforms Software

Deployment:

Cloud Hosted

Customer Support:

Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Amazon Lex

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Amazon Lex
  • Headquarter: Seattle, Washington United States
  • Website: Visit Website
  • Social Media:

Description

Amazon Lex Video

Alternative

Amazon Lex Complete Bot Platforms Software Comparisons

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Amazon Lex Screenshots

User Reviews Review Write a Review

quote
"Implement a bot with the power of alexa"

What do you like best?

The amazing power of natural language understanding and speech recognition through alexas brain is no comparison to any service from any company. ( except may be google bot if they do ). It has native one click deploy on multiple streams. Integration to lambda to process business logics.

What do you dislike?

Authentication through third party solutions like octa would be great.

Recommendations to others considering the product:

See the implementation possibilities on integrations to websites and enterprise products.

What problems are you solving with the product? What benefits have you realized?

Building out conversational bots that can be a self serve kiosks themselves.

RD
- Ravi D
Reviewed at 14/02/2019
Source: g2crowd.com
quote
"Speech Recognition in ANY language, hello global chat use-case!!"

What do you like best?

Automatic speech recognition game changer!! This technology can be leveraged with other cloud services to automatically complete specific tasks. Saving time is something that is of major importance with a growing client and the Amazon Lex gives us more time for other tasks that cannot be automated with Alex.

What do you dislike?

The fact the API's weren't opened up until last year as the technology has been around for almost 10 years from what I understand. More tasks would save us all more time.

Recommendations to others considering the product:

TRY IT! There is a free trial available on the AWS website and it's worth trying out for anyone who is using chats, leveraging Alexa, or otherwise wants to save time by having basic tasks completed automatically.

What problems are you solving with the product? What benefits have you realized?

Chatbots are being used to increase outbound lead generation usually as apart of a bigger sales strategy. This allows us to communicate in 17 languages with our clients in the way they want to communicate with us -- creating a more meaningful experience. If you've been to a tech show in the last 2 years, you know how important experiences and social media now are!!

GU
- G2 User in Computer Software
Reviewed at 03/12/2018
Source: g2crowd.com
quote
"Need to open up more"

What do you like best?

The programming interface is reallly powerful to dynamically create bots, slots and intents. CLI is another powerful tool which makes the job really easy.

What do you dislike?

Intent confidence score is a must have for identifying the right intent. The other feature which is missing is handling fallback intent

What problems are you solving with the product? What benefits have you realized?

We are building a chat bot for fieldforce. This bot is integrated with the backend system has made the job of data retrieval really easy

JP
- Jaya P
Reviewed at 28/11/2018
Source: g2crowd.com
quote
"Lex is the future"

What do you like best?

Lex is great for automating the call center calls to figure out intents and make the interaction more natural.

What do you dislike?

Would like to have prebuilt intents for Lex

What problems are you solving with the product? What benefits have you realized?

Automating the call center calls.

GU
- G2 User in Financial Services
Reviewed at 28/11/2018
Source: g2crowd.com
quote
"Lexbots are the next gen bots !!"

What do you like best?

The easiness in creating these bots are impressive.

What do you dislike?

It is not that easy to customise the interface for the bots

What problems are you solving with the product? What benefits have you realized?

Chat feature

GU
- G2 User in Accounting
Reviewed at 27/11/2018
Source: g2crowd.com

Read More Reviews

FAQ's

Amazon Lex has 1 plans,

  • Amazon Lex USD 0

Amazon Lex provides Online (Ticket) support.

Amazon Lex is not allowing Free Trial.