About Company
Pricing of Avaya Aura
Avaya Aura
USD 0
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- Global Experience
- Innovation and Investment
- Open Ecosystem
- Breadth of Portfolio
- Global Experience
- Innovation and Investment
- Open Ecosystem
- Breadth of Portfolio
Key Features of Avaya Aura
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Avaya Aura
SMEs
Enterprises
Company Details
- Company Name: Avaya Aura
- Headquarter: Santa Clara, California United States
- Website: Visit Website
- Social Media:
Description
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User Reviews 
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"It allows me to carry several lines and phone calls simultaneously"
What do you like best?
It has allowed me to administer in a much faster and more efficient way the attention to my clients, more than anything it has allowed me to monitor the calls that I receive in a much more practical and immediate way, since it allows me to carry several lines simultaneously and phone calls, so that I can improve the efficiency of all my sales and customer service processes, its interface has a fairly simple design that allows me to easily navigate throughout the entire system
What do you dislike?
None actually, everything related to this system has seemed very useful
What problems are you solving with the product? What benefits have you realized?
It has allowed me to improve the sales and customer service processes, thanks to its call monitoring, which is very useful for this, since I can track and monitor calls in a much more practical way .
- Marco A
"Esta plataforma te permite tener una interaccion mas efectiva con los usuarios"
What do you like best?
Esta plataforma te permite tener una interaccion mas efectiva con los usuarios, proporciona una diversidad de funciones muy completas. Es una muy buena opcion para empresas de todo tipo, excelente metodo de rastreo para visualizar el tiempo de tus empleados, en tal caso que una llamda se desconecte esta plataforma contiene un historial de llamdas, en general tendras una herramienta muy solida para mejorar la comunicación con tus clientes.
What do you dislike?
a veces realizar llamdas puede ser lento, deberian mejorar optimizar las funciones ya que hay muchas y pueden ser un poco confuso al principio. Sigo sin tener experiencais negativas.
Recommendations to others considering the product:
Si tu trabajo se basa en atender a usuarios a traves de llamadas o simplemente deseas mantener una comunicación estable con tus clientes, esta plataforma es ideal para ti, es muy facil de utilizar y adaptarse, excelente opcion para las tareas diarias, cuando un cliente llama, esta plataforma te permite ver el numero que llamo y ademas tiene un historial de llamadas, totalmente recomendada.
What problems are you solving with the product? What benefits have you realized?
Nuestra experiencia ha sido muy buena con AVAYA, nos proporciona funciones que permiten mantener una fluidez laboral y continua, nuestros sistema de comunicación e interaccion con los clientes ha mejorado, nuestro antiguo sistema era arcaico y muy monotono, esto hacia que perdieramos mucho tiempo en conversaciones. Mantenemos llamadas estables y segura. Es facil adaptarse y realmente vale la pena.
- Jimmy S
"Avaya Aura is so far the most widely use tools for contact center based on my experience."
What do you like best?
I like the way it manage and routes call it is very efficient.
What do you dislike?
So far, my dislike would be difficulty of integrating other sofware.
What problems are you solving with the product? What benefits have you realized?
Genration of report and managing of calls.
- Administrator in Information Technology and Services
"Software of easy access and understanding."
What do you like best?
Avaya is a service that provides its users with an incredible agility to interact with customers in an effective and completely personalized way. The service has a wide capacity to allow its users to manage their calls, internet, emails, faxes among many other channels. A clear advantage of this service is that it is available in the cloud which allows people to have easy access to the software. Avaya has multiple functions and tools that are very indispensable, some of which are: real-time chat, self-service portal, automated routing, voice message and calendar management. Avaya's interface is very easy to use, gives users complete control of each operation they are working on and works very well.
What do you dislike?
One disadvantage of Avaya Aura for inexperienced people is that its initial configuration is quite complex to carry out, so it is necessary to have people who know how the service works in order to configure it properly for the needs of each business. Another small disadvantage of this service is that it lacks options to share files with the customer, which sometimes is very necessary to fulfill some tasks.
Recommendations to others considering the product:
Avaya Aura is undoubtedly a service worthy of earning the trust of each person who implements it in their organization, this is because it is a very functional system, it is of ample performance and it is above all innovative to provide the best experience to the customers with whom they interact through different channels, Avaya offers a quite accessible and comfortable price which catalogs this service of high profitability for any business. I sincerely recommend Avaya Aura very strongly.
What problems are you solving with the product? What benefits have you realized?
Avaya is a system that we implemented in our organization in order to provide completely personalized attention to each of our customers and solve any kind of problem they have with our service, through this platform we can communicate with them efficiently through multiple channels and interact with everyone to meet their needs.
- User in Information Technology and Services
"Very good ACD-capable switch"
What do you like best?
Avaya Communication Manager suits the needs of most contact centers. Support provided by Avaya is very good
What do you dislike?
- CM lacks UDP support in SIP trunks, so you need an SBC;
- in NAT environments CM can't work with static NAT, because it's not aware of things such as "external signaling address", "external media address", so you will either need SIP ALG which is not reliable or an SBC which works well with static NAT;
- CM can't send Diversion header for transferred calls, so you need an SBC;
- answering machine detection cannot be implemented solely by the means of CM. However, it can in theory be implemented using DMCC, but this would depend on AES which is not reliable, so you end up implementing it using SBC, which is easier than writing a software which uses DMCC;
- low-level issues are extremely difficult to troubleshoot, so you basically get a black box;
- CDR lacks essential information, for example:
* it doesn't report final VDN unless you turn off some another essential field;
* it doesn't report the skill through which the call was delivered to the agent;
- CM doesn't have built-in call recording capability and Avaya Contact Recorder is extremely unreliable (sometimes because of AES, sometimes because of PostgreSQL, sometimes because ACR is just a poorly designed Java application), so you will end up implementing your own call recording solution using SBC with processing Avaya's CDR data;
- contrary to CM, AES is extremely unreliable so the software depending on AES (such as Avaya Contact Recorder) is not reliable either;
- BCMS lacks a lot of basic information such as agent's answered calls by skill;
- low-level communication interface between CM and AES is not documented, so you can't replace AES with your own reliable software;
- BPX functionality is almost non-existent, but you can create a software that manipulates coverage paths etc to offer the required functionality.
What problems are you solving with the product? What benefits have you realized?
Skill-based distribution of calls through call vectors
- Sten K
FAQ's
Avaya Aura has 1 plans,
- Avaya Aura USD 0
Avaya Aura provides Online (Ticket) support.
Avaya Aura is not allowing Free Trial.