BeyondTrust Remote Support
By BeyondTrust Remote Support
Onetime(Perpetual License)
0 Days
About Company
Pricing of BeyondTrust Remote Support
Cloud
USD 2
/Year
USD 0
- Deployment : BeyondTrust Cloud Appliance
- Unattended Support : Manage unattended devices
- plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
- Manage unattended devices
- plus:
- Unlimited remote access on LAN via RDP
- Unlimited access on external networks via RDP/Jump technology
- Unlimited access on isolated networks via Jump Zone Proxy
- Platforms : Windows
- Mac
- and Linux Android and iOS Su
Owned Appliance
USD 0
One-time license
USD 0
- Deployment : Physical Appliance or Virtual Appliance (vSphere
- Hyper-V
- Azure
- or AWS) Hosted in your data center
- Physical Appliance or Virtual Appliance (vSphere
- Hyper-V
- Azure
- or AWS)
- Hosted in your data center
- Unattended Support : Manage unattended devices
- plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
- Manage unattended devices
- plus:
- Unlimited remote access on LAN via RDP
Key Features of BeyondTrust Remote Support
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
- Screen Sharing
- Live Chat
- Session Transfer
Specification
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses BeyondTrust Remote Support
SMEs
Enterprises
Company Details
- Company Name: BeyondTrust Remote Support
- Headquarter: Georgia,
- Website: Visit Website
- Social Media:
Description
BeyondTrust Remote Support Video
Alternative
BeyondTrust Remote Support Screenshots
User Reviews 
Write a Review
An amazing tool you have to have
PROS & CONS
What are the best aspects of this product?
This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon.
What aspects are problematic or could work better?
The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago.
What features/services would you like to see in future versions of this product?
I would like to see more video integrated into the tool allowing for a more personal chat process when it is wanted.
What specific problems in your company were solved by this product?
We need a cross platform tool that could remote devices in any location.
Are you a current user of this product?
Yes
- Mark Fitzgerald
"Beyond Trust Remote Support"
What do you like best?
Beyond Trust has an option to where we can remote to users machine. Admin functions works very well. We can monitor calls and tickets that was log on the ticket. We can set dates from and to. it can configure other option as well. Works like a charm.
What do you dislike?
None so far. All options works as fine. no other issues. beyond trust delivers all functions when it comes to admin functions. I have not encountered any issue so far on this application even if we are using bomgar that time. way back from the time FIS acquired this application. sometimes there was an issue where in we can't connect but after rebooting it works.
The only issue that we encounter so far is if we reset the password for our organizational account the password does not sync with the application from the time that we are using the bomgar application. The resolution that we usually do is to reinstall the bomgar application and resintall it by getting the installer on the bomgar websie. but now beyond trust works well, even if we change password from our organizational account for mutiple times or we reset the account for how many time in a week or in a day we don't need to reinstall the application or what. we are able to login to the application right away.
Recommendations to others considering the product:
Beyond trust works a charm. it really help us when it comes to remote support
What problems are you solving with the product? What benefits have you realized?
Problems with user's having issue with there machine that they need assistance too. colleague that needs help or assistance, that beyond trust can deliver it
- Glaimore L
"Bomgar remote support"
- Marc M
"Great remote tool - nothing missing"
What do you like best?
this tool has everything you need to easier and quickly remotely manage a machine whether attended or unattended access. Tons of flexibility; hierarchy of representatives and their software is pretty intuitive and easy to use.
What do you dislike?
sometimes hard to find the settings needed to adjust but their support is great so can always reach out to them.
Recommendations to others considering the product:
definitely would recommend
What problems are you solving with the product? What benefits have you realized?
No problems that i can think; anything i need and can't find; i just open a ticket and chat with their customer service and they help out.
- Kamal S
"Remote Software"
What do you like best?
I like how it is integrated in the tools that we use.
What do you dislike?
The lack of control for screen size and no support for multiple monitors
What problems are you solving with the product? What benefits have you realized?
The ability to interact directly with a customer environment.
- User in Information Technology and Services
FAQ's
BeyondTrust Remote Support has 2 plans,
- Cloud USD 2 /Year
- Owned Appliance USD 0 One-time license
BeyondTrust Remote Support is the Remote Access Software Used for the below functionalities
Top 5 BeyondTrust Remote Support features
- Session Recording
- Remote Control
- File Transfer
- Feedback Collection
- Diagnostic Tools
BeyondTrust Remote Support provides Business Hours,Online (Ticket) support.
BeyondTrust Remote Support is not allowing Free Trial.