Bill.com

PROS & CONS

What are the best aspects of this product?

Like many small businesses, we rely on QuickBooks for accounting. Bill.com integrates with QB almost without a hitch, which allows us to sync our transactional data and generally speed up billing. The biggest change I noticed since we automated our billing are fewer errors and faster collection, which is the world to a growing company.

What aspects are problematic or could work better?

I said almost without a hitch because there are a few cases where QB integration isn't as smooth. For one, reverse invoice approval could've been simpler--you'll make an error at some point so this tool has to be made efficient. More easier options to invoice resending and vendor Bill.com account verification would be much appreciated, as well.

What specific problems in your company were solved by this product?

Overall, we have a more efficient invoicing process. Bill.com saves us from manual QB entries every collection time including follow-ups. Less paperwork also means more time to focus on the business. Bill errors are revised faster and collection now is more predictable.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like that it easily integrates with NetSuite, our ERP. I can send collectibles quickly to sales and vice-versa. Errors can easily be spotted and corrected as well, like when sales had pointed out a discount they committed to the client wasn't factored in. Rectifying this was done in minutes, thanks to the solid integration.

What aspects are problematic or could work better?

Nothing really as of the moment. If there's one, my boss is starting to ask why we're using a seperate accounts payable since we already have NetSuite. It can go the other way, I said, since we're a small team as of now. I'm still assessing the best setup for us.

What specific problems in your company were solved by this product?

Not surprisingly, invoicing is faster. Data accuracy, while not 100% fool-proof, is protected. Billing mistakes are quickly resolved since different teams have a single source of truth, the Bill.com document. I can also do a quick QA at random by simply following the activity thread to add another layer of accuracy.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It used to take our finance a day or two (during payroll) to get updated on billing. Whether it's the client or sales rep, sharing of documents is manual and that took time even if both departments are on the same floor. With this app, we can take a look at the invoice in quesiton in real-time and resolve any issue right away in the comfort of our cubicle. I noticed, too, a closer cooperation (a.k.a. less antagonism) between finance and sales as a result.

What aspects are problematic or could work better?

Nothing that I can recall.

What specific problems in your company were solved by this product?

From a management perspective, I'm loving it that finance and sales are working more closely on our collectibles. That helps me a lot to get an accurate picture of the business' cash flow and do a tactical forecast month to month.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The general interface is clean and easy to follow. No cluttering of features so I can easily organize the inbox by status or vendor, do bulk payments, schedule different payments to different vendors with a few clicks and attach support documents to invoices. I also like the ePayments feature that further streamlines our billing process.

What aspects are problematic or could work better?

I have had issues with vendor updates. It'd be great if there's a clearer way to get notified so I can adjust to the new or discarded features at once. This doesn't happen a lot though, but the point is it happens.

What specific problems in your company were solved by this product?

Previously, we have had multiple branches doing their own accounts payables, which resulted in not a few times misaligned accounting. Our head finance would spend hours just to match payables, a waste of her time. Having one AP app, our branches are now practicing one chart of accounts.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We don't have any problem with QuickBooks integration. Our invoices go to Bill.com, where we approve them and calendar the collection then sync it with accounting. The entire process can be streamlined with automation, very practical for recurring billing. Even bill attachments are automatically entered into the system.

What aspects are problematic or could work better?

Verification of accounts takes a while. But that's understable even if a bit annoying.

What specific problems in your company were solved by this product?

On top of the clear benefit that our billing process is faster, security is likewise stepped up. Manual errors are avoided, plus, we have more payment options for vendors. The last one helps to fast-tracking payments, as some vendors delay payables for the trivial reason they can only pay with checks, for instance.

Are you a current user of this product?

Yes