Brand24

PROS & CONS

What are the best aspects of this product?

It is a non-complex and straightforward tool that allows you to listen to the voices that say something about your brand and service. These voices are often unheard and ignored, but they play a significant role in influencing others, especially if they are not given the attention that they deserve. Brand24 gives you access to view these online comments, tags, blogs and videos so you can directly reply to them talk about what went wrong.

What aspects are problematic or could work better?

One of the significant downsides of this product is that the software itself puts a limit on your keyword search. Meaning you need to choose your keywords wisely before entering it in the search bar. If you don’t, then you won’t be able to maximize your search, and you’d be a force to repeat the procedure, which can be very time-consuming.

What specific problems in your company were solved by this product?

We highly utilize and recommend Brand 24 to all businesses out there to give them an idea of how their products and services fare to other companies. I use this as often a possible so that I will always be updated regarding the things that bother our clients. Plus Brand24 can retrieve a massive amount of historical data that can help you come up with trend research and a set of realistic action plans to help you achieve your goals.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Using Brand24 is relatively easy and uncomplicated to learn. It comes with a particular feature that helps you collate all information or special mentions from other people about your company. Some of them may positively react, which enhances a good image, but some comments could negatively affect the business. That is why Brand24 is there to help you find lasting solutions to your clients’ issues before it causes too much damage. Brand24 is also very helpful in providing you with suggestions on satisfying your clients and retaining them. The platform itself is very user friendly that you can easily share with your staff to work together to resolve multiple issues in a day. You’ll be surprised at how much your client’s opinion will change once you start to reach out to them and hear our problems.

What aspects are problematic or could work better?

I love everything about Brand 24. So many benefits to the business.

What specific problems in your company were solved by this product?

Seeing how many mentions your business has will work to your advantage. You get to see and read issues right away, and it allows you to correct what happened before the problem escalates.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

I appreciate the full functionality and purpose of this platform. It comes with unique marketing features that don’t exist in other brands. It gives you immediate results about gathering feedback regarding what people say about your company and products. You’ll pretty much have an idea of how your product stands compared to other brands and competitors.

What aspects are problematic or could work better?

The product itself would cost you a lot of money to acquire. But despite the price, it can give you satisfactory results when it comes to changing your brand image.

What specific problems in your company were solved by this product?

You can get as many mentions or customer feedback via social media by using Brand24 alone. It’s easy to determine what topics are currently trending by filtering using hashtags. The tool itself is straightforward to learn, and you’d get comfortable with it in just a few hours. Also, if you encounter any issues or errors while using the system, their tech support team is only just one phone call away. Brand24 helps you fast track the resolution of problems that most of your clients encounter each day.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

I like most about Brand 24 because it's effortless to learn how to use the platform and share it with our colleagues. You must know what's happening around social media and figures out what people say about your company. The mentions and the hashtags certainly play a significant role in improving how you deliver things and resolve issues with your clients. You don't need to be an expert in programming for you to enjoy using this product. Besides, there is always a team of people who can help you deal with challenges that you may encounter with the systems.

What aspects are problematic or could work better?

It does the job of collecting customer feedbacks all over social media effectively. It also comes with an accurate reporting feature that helps me plan my next steps. So I guess that I have nothing to complain about with Brand24.

What specific problems in your company were solved by this product?

It has changed the way on how we provide better services to our clients. We mustn't wait for them to call us and complain or rant out their feelings on social media, affecting our company's reputation. I honestly do not have the time to go through all social media pages on a day to day basis. That is why I use Brand24 to filter all of those comments and mentions. All these data would help me analyze past, existing, and recurring problems to find more ways to enhance our services.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I can trust this software to help me obtain the data that I need from social media sources to find out the things that people say regarding our current business. From there, we take time to reply to their comments and offer assistance in the best way possible. Dealing with online influencers taught us to handle issues efficiently and to work harder to develop our brand continuously. Working with a reliable software like Brand24 made a difference.

What aspects are problematic or could work better?

I’ve noticed that the UI is designed differently to accommodate all the features on a single screen. This can cause a little bit of challenge to all newbies out there. I also went through some setbacks while learning the program, but I was able to get past it eventually.

What specific problems in your company were solved by this product?

This product plays a significant role in how we run our business by helping us analyze online trends by reporting all mentions that are related to our company. When we have all the feedback, the next step would be to send our response to the concerned parties immediately and close off any of their issues the fastest way possible. When you do this, we continue to show our clients how much we care for them that we are willing to go above and beyond what is expected from us.

Are you a current user of this product?

No