About Company
Pricing of Bright Pattern
Bright Pattern
USD 0
USD 0
- Discovery and Design Workshop
- Configuration and Customization to customer requirements
- Testing and Evaluation
- Agent and Supervisor Training
- Administration Mentoring & Knowledge Transfer
- Discovery and Design Workshop
- Configuration and Customization to customer requirements
- Testing and Evaluation
- Agent and Supervisor Training
- Administration Mentoring & Knowledge Transfer
Key Features of Bright Pattern
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Bright Pattern
SMEs
Enterprises
Company Details
- Company Name: Bright Pattern
- Headquarter: South San Francisco,
- Website: Visit Website
- Social Media:
Description
Bright Pattern Video
Alternative
RingCentral MVP
The intelligentconnectedcomplete cloud communications platform
Freshdesk Contact Center (Formerly Freshcaller)
By Freshdesk Contact Center (Formerly Freshcaller)
Bright Pattern Screenshots
User Reviews 
Write a Review
"Bright Pattern for CCaaS"
What do you like best?
Ease of configuration, low cost, and scalability
What do you dislike?
Really cannot think of anything, sales cycle is short, tools are easy to use, and configuration is simple.
What problems are you solving with the product? What benefits have you realized?
Easy, fast way to setup work at home agents. Great features, with easy add-ons when needed.
- Consultant in Computer Software
"Simple to Use"
What do you like best?
We have used multiple capabilities from the platform, the full web based access for both agents/supervisor and admin is great as it allows to used it from anywhere.
What do you dislike?
We will like to see out of the box way to integrate easily chat bot/virtual agent capabilities.
Recommendations to others considering the product:
Check the multichannel capabilities. We found it great on managing an creating scripts via web based tool.
What problems are you solving with the product? What benefits have you realized?
Nowadays using the tool working from home without need of a VPN is supporting our customer requirements.
- Consultant in Telecommunications
"Flexible approach to a flexible world"
What do you like best?
As per the title, it is the flexibility of the system and how easy it is to use, and what takes BP to the next level is the service I receive from them. They want to learn and they want to get even better and to do that they actually engage with their customers.
I was impressed by their original RFP presentation/demo! We were using an outdated version of their system which was supplied by Aspect so I was sceptical as the version we had was not good but we found out Aspect were selling us a version which was 2 years old and everything was simply hard and had to be done their way.
It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them.
so flexibility simplicity and their engagement is second to none and I would always recommend BP
What do you dislike?
I haven't had any downsides as of yet and I am sure there will be some from time to time, but I am confident that whatever happens, they will go the extra mile to get it sorted
Recommendations to others considering the product:
forget about the big boys in the market as you have to do it their way, go with BP for a personal approach and they will work with you all the way
What problems are you solving with the product? What benefits have you realized?
now these are done with many companies but text to speech and speech to text, personalisation, quick payment links by SMS and just how simple it is to do all of this. I have a concrete project about the customer experience and how the IVR after the Web is the first touchpoint of the customer and BP are fully committed to helping me do this and are already in preparation for future stages of the project even though we are not there yet
- Marc B
"Bright Pattern Cloud Contact Centre Review"
What do you like best?
Bright Pattern is a fully functional contact centre platform in the cloud with the capabilities of an Enterprise Grade contact centre platform. The platform also offers many additional features that aren't as readily available on an Enterprise Grade contact centre without the use of third party applications.
What do you dislike?
There isn't much to dislike about the platform.
Recommendations to others considering the product:
If you are looking for an easily deployable and simplistic cloud contact centre platform, Bright Pattern has everything you require to get your business heading in the right direction.
What problems are you solving with the product? What benefits have you realized?
With the recent changes in business behaviour with COVID-19, many clients are looking for options to work from home and because Bright Pattern is completely cloud ready and accessible from anywhere in the world its a great fit for many companies looking to solve these business challenges.
- Jay L
"25 Years of Call Center Experience, BrightPattern is the best."
What do you like best?
Ease of use, coupled with excellent features.Virtual queue callback should be more of a "thing".
What do you dislike?
Virtual queue callback should be more of a "thing".
Recommendations to others considering the product:
If you are on the bubble, buy it. Period.
What problems are you solving with the product? What benefits have you realized?
One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service even better!
- Keith M
FAQ's
Bright Pattern has 1 plans,
- Bright Pattern USD 0
Bright Pattern is the Call Center Software Used for the below functionalities
Top 5 Bright Pattern features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Bright Pattern provides Phone,Business Hours,Online (Ticket) support.
Bright Pattern is not allowing Free Trial.