About Company

C2 ATOM is an accurate and functional service desk software that provides companies with a number of features such as problem management, incident management, ITIL change management, service request and project management. Its ITSM services are designed to save time, filter available solutions and publish them on portals for customers to see. The software includes Kanban, Gantt and Calendar views that companies can use as per their needs. They can modify projects’ tasks, change their status and keep the important dates in mind to avoid any trouble. The software also provides useful helpdesk monitoring tools to add and share notes, reference tickets, fast closing and resource assigning facilities to groups. For ticketing, C2 ATOM manages users' prioritization as per the impacts, reduces spent time and associates equipment or an asset with the ticket. Moreover, C2 ATOM also promotes communication and collaboration between the stakeholders whether it’s a complex project or a simple request. It improves incident response time through

Pricing of C2 ATOM

Named

USD 50

/User/Month

USD 0

  • Incident
  • Problem
  • Change
  • Service Catalog
  • Self-service Web Portal
  • Knowledge Base
  • Project Management
  • Structured CMDB
  • Asset Tracking
  • License and Contract Management
  • Dynamic Relations/Impact View
  • Preventive Maintenance Management
  • Business Rules
  • Auto-Assignment
  • Task Automation
  • Workflow Management
  • Custom Triggers
  • Built-in Reports
  • Multiple Dashboard
  • Timesheet
  • Chrono/Timer
  • Surveys
  • Email Integration
  • Azure Integration / Single Sign On
  • Custom Roles and Permissions
  • Open & Documented REST-API
  • Mobile app & r

Concurrent

USD 65

/User/Month

USD 0

  • Incident
  • Problem
  • Change
  • Service Catalog
  • Self-service Web Portal
  • Knowledge Base
  • Project Management
  • Structured CMDB
  • Asset Tracking
  • License and Contract Management
  • Dynamic Relations/Impact View
  • Preventive Maintenance Management
  • Business Rules
  • Auto-Assignment
  • Task Automation
  • Workflow Management
  • Custom Triggers
  • Built-in Reports
  • Multiple Dashboard
  • Timesheet
  • Chrono/Timer
  • Surveys
  • Email Integration
  • Azure Integration / Single Sign-On
  • Custom Roles and Permissions
  • Open & Documented REST-API
  • Mobile app & r

Custom cloud

USD 0

USD 0

  • Incident
  • Problem
  • Change
  • Service Catalog
  • Self-service Web Portal
  • Knowledge Base
  • Project Management
  • Structured CMDB
  • Asset Tracking
  • License and Contract Management
  • Dynamic Relations/Impact View
  • Preventive Maintenance Management
  • Business Rules
  • Auto-Assignment
  • Task Automation
  • Workflow Management
  • Custom Triggers
  • Built-in Reports
  • Multiple Dashboard
  • Timesheet
  • Chrono/Timer
  • Surveys
  • Email Integration
  • Azure Integration / Single Sign-On
  • Custom Roles and Permissions
  • Open & Documented REST-API
  • Mobile app & r

Key Features of C2 ATOM

Specification

Other Categories:

Service Desk Software, License Management Software, Ticketing Software, Platform As A Service Solutions

Deployment:

Cloud Hosted

Customer Support:

Online (Ticket)

Customization:

No

Languages Support:

English

Who uses C2 ATOM

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: C2 ATOM
  • Headquarter: Boisbriand,
  • Website: Visit Website
  • Social Media:

Description

C2 ATOM Video

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C2 ATOM Screenshots

User Reviews Review Write a Review

quote
One of the best request management solutions

PROS & CONS

What are the best aspects of this product?

C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.

What aspects are problematic or could work better?

It took longer to implement the system, because it requires to analyze and review our own processes. In other words, it helps us to improve the services.

What specific problems in your company were solved by this product?

It helps to deal with some service requests, to improve the overall client experience. Thanks to its metrics we are able to track issues whether they are on staffing, equipment or SLAs.

Are you a current user of this product?

Yes

LE
- Lester
Reviewed at 11/08/2021
Source: financesonline.com
quote
Affordable and flexible solution

PROS & CONS

What are the best aspects of this product?

This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.

What aspects are problematic or could work better?

The standard reporting and dashboards do not show what we really need. It would be great if they could add an option to filter them by queue. Also, when the version is updated some of the features don’t work at all. These bugs can be really frustrating.

What specific problems in your company were solved by this product?

C2Atom helps us to centralize all requests from one place. Many of our engineering departments create their projects into C2 because they can easily manage all the requests. We are able to standardize our processes so we can easily save time and money. It provides us with huge amount of data for the number of requests, major problems. It helps us to manage our resources and to track and solve our major problems.

Are you a current user of this product?

Yes

TI
- Tim
Reviewed at 16/01/2021
Source: financesonline.com
quote
One of the best request management solutions

PROS & CONS

What are the best aspects of this product?

C2 Atom is flexible tool. It allows us to manage IT tickets and it can be used by other service departments. In our case, it is not only the IT that needs managing of the requests but many other issues we face. It is flexible when it comes to customizing requests and workflow to various departments, regions and clients. I love the Client portal too because it is easy to work with.

What aspects are problematic or could work better?

It took longer to implement the system, because it requires to analyze and review our own processes. In other words, it helps us to improve the services.

What specific problems in your company were solved by this product?

It helps to deal with some service requests, to improve the overall client experience. Thanks to its metrics we are able to track issues whether they are on staffing, equipment or SLAs.

Are you a current user of this product?

Yes

LE
- Lester
Reviewed at 12/09/2019
Source: financesonline.com
quote
Affordable and flexible solution

PROS & CONS

What are the best aspects of this product?

This tool helps us to track data for all services that our company can offer. It is great tool to automate many processes within the app and to create API that can link the app with outside source system. Many of our departments look forward to using this product. I also love CMDB option in order to manage the inventory.

What aspects are problematic or could work better?

The standard reporting and dashboards do not show what we really need. It would be great if they could add an option to filter them by queue. Also, when the version is updated some of the features don’t work at all. These bugs can be really frustrating.

What specific problems in your company were solved by this product?

C2Atom helps us to centralize all requests from one place. Many of our engineering departments create their projects into C2 because they can easily manage all the requests. We are able to standardize our processes so we can easily save time and money. It provides us with huge amount of data for the number of requests, major problems. It helps us to manage our resources and to track and solve our major problems.

Are you a current user of this product?

Yes

TI
- Tim
Reviewed at 04/09/2019
Source: financesonline.com

FAQ's

C2 ATOM has 3 plans,

  • Named USD 50 /User/Month
  • Concurrent USD 65 /User/Month
  • Custom cloud USD 0

C2 ATOM provides Online (Ticket) support.

C2 ATOM is not allowing Free Trial.