CallTrackingMetrics

PROS & CONS

What are the best aspects of this product?

One of the best things about CTM is that it allows us to set routing rules. We've been able to segregate lead calls based on several factors, and this system has helped us match our agents with the right tier of potential customers.

What aspects are problematic or could work better?

It doesn't integrate well with some third-party solutions that we are currently eyeing to add to our work process.

What specific problems in your company were solved by this product?

This has helped us to match calls to the right agents that can address our leads best.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I love how intuitive this program is. The interface is not complicated, unlike its competitors. I'm particularly happy about the availability of a CTM app though. This lets me work on my campaigns--tweak, launch, kill--even when I'm away from my work desk. It lets me respond to clients and call them from my phone too.

What aspects are problematic or could work better?

This is a solution that is pretty hard to break. You use it for campaigns and answering calls--it's as easy as that. This is why I don't think I have any major issues with this tool.

What specific problems in your company were solved by this product?

I'm really glad I discovered this tool. This has helped me respond to inbound calls more efficiently. I can be away from my desk and still answer queries from my clients. I look forward to using more of this program.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

In a fast-paced environment like ours, it is important to know which clients have the potential for high conversion. This way, we don't waste our call hours convincing someone who isn't likely to purchase our product. CMT helps us keep track of these individuals so we know who needs a little more push and who are dead-end leads.

What aspects are problematic or could work better?

It seems like CMT does not support mobile numbers from my country. I wish they would accommodate this so we don't have to keep on making expensive calls to landlines.

What specific problems in your company were solved by this product?

CTM is such a huge upgrade from our previous desk lines. Because we're now supported by this cloud-based solution, we can easily switch to other devices without much hassle.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Not only has CallTrackingMetrics improved our work process, but its benefits have trickled down to our clients too. We're now managing their accounts and campaigns more accurately, and we have the reports generated from CTM to show for it.

What aspects are problematic or could work better?

I wish CTM would allow us to move all of our clients' accounts into one central account. This way, we can have a centralized way of managing them better.

What specific problems in your company were solved by this product?

We use CTM to launch and track campaigns across various platforms for our clients. We've also been able to quantify the revenues that we have opened up for them, thus proving our value.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

First of all, I think that this is a reasonably-priced yet robust tool. Their CS team is top-notch. This also integrates seamlessly with Hubspot, a platform that we heavily use in the office.

What aspects are problematic or could work better?

We have to pay a premium price for the Hubspot integration add-on.

What specific problems in your company were solved by this product?

This helps us drive more relevant content to our customers. We've also had smoother phone conversations with clients because this lets us know where they are in their buyer's journey.

Are you a current user of this product?

Yes