CardConnect

Curbo Parking Curbs

FRAUD! FRAUD! FRAUD!
These guys held $30,000.00 for almost a month! They said it was due to risk mitigation......We submitted all the requested documentation. 2 months later they did the exact same thing.....This time $28,000.00 has come out of my customer's account, they are saying its on hold right now for risk mitigation....After a week of countless emails, chats, & phone calls where very rude people answer we have gotten nowhere and still do not have our money.........................................Avoid frustration and go somewhere else!!!!.........................See below>>> The Risk Monitoring Team has identified a change in your current processing volume. We will need additional information to validate this activity and ensure there are no concerns. Please respond and provide the requested responses and documentation as outlined below.

Responses Needed- Please answer all questions in full to avoid a delay in the review
1. What is the reason for the increase/decrease in volume or large sale? This is normal volume for us. We are a commercial construction supplier, credit cards are only used when  they need something ASAP, so we might have nothing for a month and then a huge payment comes in the next month or so
2. Is this an isolated situation or will your business continue to process at these volumes?  This is normal, just not every month
3. Do you plan on processing more sales with this customer? Absolutely, they are our best customer. The money has posted on their account and they are absolutely ticked you guys are sitting on the money.

a. If yes, how much more do you expect to process and how frequent can we expect the sales to be processed? Our average is 3-5 transactions per month varying from a few hundred dollars up to $50,000.00
4. What monthly volume do you expect to process moving forward? $100,000.00 per month tops. If this is so complicated please put our monthly limit at $200,000.00
5. What product or service do you provide? Manufacturing, delivery & install of concrete Parking Curbs.
6. What’s the estimated delivery/completion timeframe for your products/services?  Completed & ready to ship 6-20-22
a. If the product needs to be delivered, who handles the delivery? We do in house
7. If this increase or transaction is due to an order placed, are you in possession of the product? We have it in our warehouse ready to ship as soon as your the CardConnect BS goes away.
a. If you do not have the product, when do you expect to have the product in your possession? In our warehouse right now
8. When do you accept the payment from your customers? Upon completion and customer satisfaction
a. If deposits are accepted, what percent do you require up front? 5%
b. How far in advance do you take these payments? 1 week before delivery
9. If you have a supplier(s) for products or to complete the service, who are your suppliers? We manufacture everything. 
a. Where are they located? N/A
b. How long have they been a supplier for the business?N/A
10. Do you have a website or retail location? Website for information only, no E-Commerce
a. If you are using a website:
i. What is your website address? www.CurboParkingCurbs.com
ii. Do you have a shopping cart? No
b. If you do not use a website or retail location, how do you advertise for your business and take payments? Mostly repeat customers, We only take credit card payments over the phone.

DO NOT - I REPEAT DO NOT USE THEIR PLUGIN OR SERVICE

This company has no clue how to protect their customers and their own system from unauthorized transactions. In last 2 years, our website was used for carding not once but twice and the worst part is that both carding events took place after using their own plugin they provided. They failed to take responsibility on issues you may come across and if large amount of transactions are run by the bad actors you get charged in thousands of dollars. Last but the not the least - their customer service sucks and they don't care about small businesses. If anyone including their agents are upselling this company's services then you are warned because you are going to be not only unhappy with their service but it'll also leave a big hole in your bank account. Go with paypal or any service providers, they may charge you 3.5% for the fees and that may seem higher but they'll have your back in case of chargeback. CARDCONNECT SUCKS and they will screw you - so far we've lost in ~$3000 because of their inability to protect the customers.

Complete scam of a company

Complete scam of a company. Holds funds without even telling you they are holding funds. Sign up with CardConnect if you want to tank your business and let them steal your money. 0/5.

BAD BAD BAD BAD CUSTOMER SERVICE!!

BAD BAD BAD BAD CUSTOMER SERVICE!!! My sales rep (Marcus) didn't return my calls for several days!! When I questioned him about it, it was no big deal to him! Making customers their priority is not within their realm of doing business! I took my business elsewhere!

They are scammers

They are scammers. The representative named Mandy Hendrickson is definitely scam. Avoid the company as a whole. I was looking for merchant services in 11/2018 and signed up with this company. In negotiations I made sure that I will not be charged the Early termination fee and representative agreed to it and confirmed in email. They left the space of ETF in actual contract blank and when I questioned, she stated that she has made it $0 and that is why it doesn't show anything in that space. Fair enough, 7-9 months later, customers don't want to switch payments from PayPal to a different company. So I have no option but to cancel the plan which I emailed her to cancel without ETF as we agreed. She processed the cancellation, next statement I received the charge of $750 Early Cancellation fee. I called Mandy Hendrickson out of panic, I didn't realize initially that she was in West Coast, so I called an early hour, as soon as I realized I hung up and called after 9 am PST. I called her twice and left her a voice message to please return the call.I texted her the details of being charged the ETF. She texted me that it was unprofessional me calling her 3 times, to an extent I agree but on the other hand she gave me the number herself and stated I could reach her there. Anyways she had a family loss and stated I reach out to her colleague Phillip Larson. She became nasty on my texts while i kept it professional, she even got to the point where she was almost cursing at me while I still kept my calm. After an hour of everything she actually texted she was not going to help me at all as I was not her customer anymore.This is what ticked me off but I still gave her benefit of the doubt that she was stressed out due to the loss of her family member. I contacted Phillip Larson, he stated to forward the emails and texts from Mandy confirming the no ETF. I sent him and he promised to get back in 3 days. It has been 7 days now and still no response from him. No response to my emails or calls. I called the cancellation department and they asked to forward the email to their cancellation inbox email and they will process refund based on that.The tricky part is that the contract space being left blank per their terms means that the general policy of theirs will apply which had ETF of $750 which I never agreed to and was not provided.NOTE: If you signup with this company, ensure you do see $0.00 Early Cancellation Fee, no field should be left blank. They even increased some price while I was offered 5 years price guaranteed.By the way I worked for a bank when I got the service, I told her that my merchant services was unable to give pricing compared to what CardConnect gave but my rep was giving no contract and ETF and that is why Mandy agreed to it.It has been almost over a week I have notified Card Connect. Hopefully they refund me the charge and I will update my review based on the facts, if not I will certainly dispute it through my bank or go to small claims court.