Cayzu Help Desk

• Incident Management
• Social Media Integration
• Multi-Channel Communication
• Macros (Templated Responses)
• Customizable Branding
• Ticket Management
• Surveys & Feedback
• Known Issue Management
• Knowledge Base
• Contract (SLA Management)
• Community Forums
• Automated Routing
• Alerts (Escalation)
• Self Service Portal
• Live Chat
• Document Storage

• Company Name: Cayzu Help Desk
• Headquarter: Amherstburg, Ontario Canada
• Website: Visit Website
• Social Media:

I love this customizable software!

PROS & CONS

What are the best aspects of this product?

The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.

What aspects are problematic or could work better?

The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.

What features/services would you like to see in future versions of this product?

Nothing really. Perhaps a more user-friendly service portal and chat feature.

What specific problems in your company were solved by this product?

The problem of managing customer service and invoices was solved by this product. I loved how I could communicate with customers using an automated system so that I don't have to spend ours answering the same emails over and over.

Are you a current user of this product?

No

AR

- Anonymous Reviewer

Reviewed at 21/11/2021

Source: financesonline.com

Our agents really love it!

PROS & CONS

What are the best aspects of this product?

We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize!

What aspects are problematic or could work better?

I don't see anything problematic right now.

What features/services would you like to see in future versions of this product?

Probably more integrations and more automation, we really like those!

What specific problems in your company were solved by this product?

Our agents were struggling with finding the correct tickets, which cost us time. We were looking for something that would automate that process and segregate the tickets so they can easily be actioned. Cayzu seems to have solved it!

Are you a current user of this product?

Yes

AR

- Anonymous Reviewer

Reviewed at 11/04/2021

Source: financesonline.com

"Cayzu Help Desk"

What do you like best?

It was very easy to start using Cayzu. The customer support department is great if you need additional assistance.

What do you dislike?

The site does have some issues. Sometimes it takes several minutes to switch screens which can be an issue if you are trying to work fast. You can not have multiple ticket tabs open.

Recommendations to others considering the product:

If you are looking for a ticketing system that just tracks tickets this is the product for you. There is very little setup and no maintenance.

What problems are you solving with the product? What benefits have you realized?

We are able to keep track of issues and run reports monthly to see what issues we are having on a constant basis.

AI

- Administrator in Information Services

Reviewed at 13/01/2020

Source: g2crowd.com

"Cayzu is a wonderful help desk platform"

What do you like best?

Cayzu is a support platform that has extensive helpdesk tools. What I like most is that I can see the requests on different channels, so that I can respond easily. It is also very useful to have the ability to divide between different departments, so that we can prioritize the incidents by area.

What do you dislike?

Sometimes the platform has some drawbacks and fails to load the information that was updated, so try again.

Recommendations to others considering the product:

This software provides a great help desk system for any type of organization. It has met all the expectations of my work group and has a good price. In addition, it is available on different channels. I recommend it.

What problems are you solving with the product? What benefits have you realized?

Cayzu helps me interact with customers to perform the tasks of diagnosis and repair of computer equipment. It allows us to meet all requests on time, which has given us better ratings from customers.

LM

- Leandro M

Reviewed at 20/12/2019

Source: g2crowd.com

"Cayzu an efficient help service with great benefits"

What do you like best?

This application allows us to quickly create a ticket for each client, and also allows us to monitor the process of each of the tickets in a very easy way. Its control panel is very easy to use and can be seen by support desk administrators and constantly monitor expired requirements. It is a unique platform and you can send emails to talk to our customers, answer their questions and provide them with the best possible support.

What do you dislike?

Cayzu has tools for all organizations, but its customer service team shows a slow pace and we hope that this problem will be solved. The basic configurations are extensive and we could take a long time reading them to know how to customize the form of a ticket. It is difficult to find a tickets in specified when searching with a broad keyword.

Recommendations to others considering the product:

It is an excellent channel to keep in touch with the client, I recommend Cayzu for its great willingness to help solve the problems of our customers, it is possible to make requests for help by email. We are not sorry to have achieved this option and thanks to this now our communication with the client becomes faster and easier.

What problems are you solving with the product? What benefits have you realized?

For us it is easier to order the tickets of our customers, it has allowed us to bring the changes of new technologies to improve our ticket making processes. It allows the effective handling of our requests to the clients, and also an efficient handling in the control of incidents.

GL

- Guillermo L

Reviewed at 04/09/2019

Source: g2crowd.com

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