Chaport

• Visitor Targeting
• Transfers
• Shortcut Messages
• Persistent Chat
• Offline Form
• Knowledge Database
• Co-Browsing
• Agent Scheduling
• Video Chat
• Call Me Option

• Company Name: Chaport
• Headquarter: Alhambra,
• Website: Visit Website
• Social Media:

I used Chaport on various websites

I used Chaport on various websites, had a great experience on every visitor.

GM

- Gabriel Macedo

Reviewed at 08/04/2021

Source: trustpilot.com

"Simple and yet versatile"

What do you like best?

Easy to install on my website. Good Support that helps to adjust the details.

What do you dislike?

The triggering logic for auto-invitations is somewhat simple. You can't combine "and" + "or" condition

The adaptability of the graphics (logo, etc) is limited. Anyway, I like it the way it is.

Recommendations to others considering the product:

Perfect for a small business that will grow later

What problems are you solving with the product? What benefits have you realized?

Quick to set up live chat, with the ability to control all the important details.

RB

- Rolf B

Reviewed at 25/10/2020

Source: g2crowd.com

"Super easy to integrate, full customization, great support"

What do you like best?

Chaport was incredibly easy to integrate on my site. The configuration options are better than other chat widgets I've tried. They have a really generous free tier perfect for solo-founders.

I couldn't figure out how to change the first auto-sent message so I reached out to support and they helped me within five minutes and I was able to do what I wanted.

What do you dislike?

Some of the UX could be improved. There was an 'i' icon which generally means an information tooltip, but it was really the edit button. This was what I reached out to support about. I suggested they change it and they were super friendly about it.

What problems are you solving with the product? What benefits have you realized?

Live chat with visitors on my website. I just installed it today so no real benefit yet other than what I think I'll get from having live chat.

RW

- Ryan W

Reviewed at 15/07/2020

Source: g2crowd.com

"amazing service, helps you increase your conversion rate"

What do you like best?

ease of use, optimized for mobiles, they have app for smart phones, auto pop-ups prompting visitors to write their question, you can pre-save replies etc. it increases very much your probability of conversion, which is great for ecommerce

What do you dislike?

I struggled quite a lot to get the standalone mobile app working - even if I set myself to online, it won´t always do the job.

What problems are you solving with the product? What benefits have you realized?

helping visitors answer their questions, remove objections if they have any, increase trustworthiness and thus overal conversion rate goes up

FK

- Filip K

Reviewed at 14/07/2020

Source: g2crowd.com

"Excellent Live Chat Tool"

What do you like best?

Ease of use. Simplicity is sometimes underrated, there is no need to over complicate this. Integrations simple and straightforward.

What do you dislike?

Not a lot as yet. I have been using for 10 days and I cannot see anything that I do not like

What problems are you solving with the product? What benefits have you realized?

Customer enquiries asking about products, which has already led to sales. Reassurance that the product is what they are looking for.

DC

- David C

Reviewed at 07/06/2020

Source: g2crowd.com

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