About Company

ChaseData offers powerful and affordable call center solutions for one’s BPO business by its integration with websites, social media, and traditional mass mail. The software offers a fast call back feature to reach out to a customer while his/her interest is strong, thus improving customer satisfaction. ChaseData offers industry-specific solutions to help both B2B as well as B2C marketing. The robust tools of the software keep track of how many contacts are made and the volume of sales generated. Users can control costs as well as the interface to increase the productivity of the business. The software comes inbuilt with compliance management, call logging, recording and routing, live chat and escalation management to modernize the call center business. The software provides a custom-made solution for inbound, outbound, and multichannel businesses through features like predictive and progressive dialer and click-to-call outbound dialing. The application also has an interface with

Pricing of ChaseData

Small Business

USD 89

/User/Month

USD 0

  • 3000 Telecom Minutes Including
  • Voice Channels per Agent : 1
  • Call Conference
  • Hold
  • Transfer
  • Monitoring
  • Digital Call Recording and Playback : 3 months
  • List Management
  • Live Dashboard
  • Skill Set Assignment
  • Preview dialing
  • Progressive dialing
  • Inbound Capability Included
  • Auto Attendant and IVR
  • Automatic Call Distribution
  • Music On Hold
  • Local
  • Nationwide and Toll Free Numbers Available
  • Remote Agent Capability
  • Personal Voice Mails and DID
  • Standard Reporting Package
  • Chat Support
  • Email Support
  • 3000 Tele

Professional

USD 139

/User/Month

USD 0

  • 5000 Telecom Minutes Included
  • Voice Channels per Agent : 4
  • Includes features of Small Business plan
  • plus
  • Digital Call Recording and Playback : 6 months
  • Predictive dialing
  • Skill based Routing
  • Trainee Mode for New Trainees
  • Customized Sip Trunking
  • Phone support
  • Zapier (Over 500 integrations and growing)
  • 5000 Telecom Minutes Included
  • Voice Channels per Agent : 4
  • Includes features of Small Business plan
  • plus
  • Digital Call Recording and Playback : 6 months
  • Predictive dialing
  • Skill based Routing
  • Train

Enterprise

USD 169

/User/Month

USD 0

  • 7000 Telecom Minutes Included
  • Voice Channels per Agent : 6
  • Includes features of Professional plan
  • plus
  • Digital Call Recording and Playback : 1 Year
  • Agentless dialing
  • Auto Leave message on Voice mail
  • SOAP based Salesforce API
  • Native API (Sugar CRM
  • Zoho and Oracle)
  • 7000 Telecom Minutes Included
  • Voice Channels per Agent : 6
  • Includes features of Professional plan
  • plus
  • Digital Call Recording and Playback : 1 Year
  • Agentless dialing
  • Auto Leave message on Voice mail
  • SOAP based Salesforce API
  • Native A

Key Features of ChaseData

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer

Specification

Other Categories:

Call Center Software

Deployment:

Cloud Hosted

Customer Support:

Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses ChaseData

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: ChaseData
  • Headquarter: Plantation,
  • Website: Visit Website
  • Social Media:

Description

ChaseData Video

Alternative

RingCentral MVP

The intelligentconnectedcomplete cloud communications platform

Freshdesk Contact Center (Formerly Freshcaller)

By Freshdesk Contact Center (Formerly Freshcaller)

ChaseData Screenshots

User Reviews Review Write a Review

quote
"Great System!"

RJ
- Robert J
Reviewed at 17/11/2020
Source: g2crowd.com
quote
"Finally, real solutions for my call center! A+ customer service!"

What do you like best?

They have dailing options that fit my business. They never put us in a box and have had real solutions. Dylan, from their customer support team was proactive and supported me EVERY step of the way! They have won me over completely and I highly recommend them. I tried 4 different companies and none of them compared.

What do you dislike?

I haven't found anything that I havent been impressed with.

Recommendations to others considering the product:

Try it! All you have to lose is mediocre results!

What problems are you solving with the product? What benefits have you realized?

We were not getting enough live answers with the system we were using. This caused overhead to skyrocket and revenue to plummet. We were not able to serve our clients like we knew we could.

CR
- Claire R
Reviewed at 14/09/2020
Source: g2crowd.com
quote
"Wonderful Company"

What do you like best?

I love how user-friendly the admin and agent portals are. I also really appreciate how patient, understanding, and helpful the sales rep and technical support staff were. I highly recommend this company.

What do you dislike?

I have not found anything I do not like about Chase Data at this time.

Recommendations to others considering the product:

I highly recommend everyone use Chasedata.

What problems are you solving with the product? What benefits have you realized?

Simply having chase data integrated with our crm has solved so many problems and made the entire appointment setting process run more smooth and efficient.

AN
- Ashleigh N
Reviewed at 23/02/2020
Source: g2crowd.com
quote
"Best dialer we've ever used!"

What do you like best?

The interface is easy to use, does a great job handling calls and providing metrics needed to maximize our profitability and the price can't be beat

What do you dislike?

Wish it wasn't so dependent on Windows .

Recommendations to others considering the product:

Give them a try!

What problems are you solving with the product? What benefits have you realized?

Penetrating our leads better than ever before

BM
- Bob M
Reviewed at 19/02/2020
Source: g2crowd.com
quote
"Chase data our go-to dialing system"

What do you like best?

No other company. As far as Auto dialers go can come close to their technical. Support. Any question, I need answered gets answered properly and expeditiously. . The system is loaded with features that you have to pay for with the competitors. Profits have gone up 25%

What do you dislike?

I can't say anything that I don't like about it.

Recommendations to others considering the product:

highly recommended

What problems are you solving with the product? What benefits have you realized?

We are now getting 10 times the amount of customers on the phone as compared to manually dialing.

AI
- Administrator in Wholesale
Reviewed at 14/02/2020
Source: g2crowd.com

Read More Reviews

FAQ's

ChaseData has 3 plans,

  • Small Business USD 89 /User/Month
  • Professional USD 139 /User/Month
  • Enterprise USD 169 /User/Month

ChaseData is the Call Center Software Used for the below functionalities

Top 5 ChaseData features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support

ChaseData provides Business Hours,Online (Ticket) support.

ChaseData is not allowing Free Trial.