ChatMeter

I really like the filtering options. I manage over 100 restaurants in various locations in the US, and I can filter reviews by location and compare locations. I also like that Chatmeter provides your competition ratings so you can see where you stand. The available reporting options help me organize and present data to our management team to understand and a format that I can customize.

I wouldn't say I like that the filtering categories aren't visible throughout the page. If I have to make changes to my filters, I have to scroll to the top to make adjustments.

If you want to know where your business stands with your consumers, Chatmeter helps and offers suggestions for improvement.

Seeing all of your reviews across several platforms allows me to see if there is a pattern developing in a particular location. If several people are saying that they had bad customer service on a particular day, I can contact management and bring it to their attention, and they can correct the issue through training. We are also developing relationships in our markets. If we can talk to a customer about their experience, whether it is good or bad, they feel like they matter.

What I like the best about Chatmeter is that there is a wide range of features and reports that can help you in the decision making process. Also, if you want a more detailed view it is possible to check the reviews tab and see what customers think about each of the locations. Reports are great to compare how we are evolving over time, making it a great tool to measure the success of the new programs. Plus, you can see all your media and social media activity in one place. Furthermore, there are some good data visualization tools, such as the map view on the Snapshot tab. Overall it is a great tool to have when trying to understand more about your customer.

At this point, there isn't anything I dislike about the platform. However, if there were more reports available that would be great. Also, the Sentiment Explorar accuracy is not spot-on sometimes, but I understand it's a work in progress since it's an AI tool.

If you are looking for an all-in-one solution for your business reputation, this is a great option. As an analyst, I can say it has all the data you need to make good decisions.

It's possible to see how guests' perception is changing over time and also when we lunch a new promotion, menu etc. Also, it can be used as a tool to give advice on where we can do better and where we are also excelling. With the easy to use and easy to understand reports, you can extract data and build your own customized reports with the information needed - making it a great tool for analysts to work with.

All the reviews are in one place. I don't have to log in to yelp,google, trip advisor, etc...It's all there at my fingertips

The delay of posting to the actual platform.

One stop shop for organizing and connecting with your customers in a timely manner.

I like the "pulse tab" and the comparison of stores.

That all of the platforms are shared onto this one space for me to answer them all efficiently

Not being able to answer some reviews depending on platform

Do it if you want to be on too of multiple businesses and reviews all in one place

Answering our clients and finding out quickly about any less than perfect visits and disgruntled visitors

What I like best is the ability to respond to reviews from a wide variety of platforms - especially Google and ReviewBuilder - without having to log in to multiple sites every day. It keeps things simple, without sacrificing the features of the individual platforms.

The only downside I have come across is the lack of integration with OpenTable - a large number of our reviews come in through that platform, and it would be very nice to have the ability to respond to those reviews without having to leave Chatmeter and log in to OpenTable separately.

We're solving the problem of having multiple review platforms that aren't integrated, which keeps us from having to access a large number of sites (and remember multiple login credentials) in order to respond to each and every review we receive. This allows us to stay on top of the most relevant and timely guest feedback to improve our service and keep our guests coming back time and time again.