ClickDesk

PROS & CONS

What are the best aspects of this product?

ClickDesk made interacting with customers and workmates easier. It allows us to adequately assist our clients with whatever inquiry they may have.

What aspects are problematic or could work better?

There is a limitation in free mode. Sometimes, our clients unsubscribe in our email newsletters and we can't find their data anymore.

What specific problems in your company were solved by this product?

We got an easier way to connect with our clients and engage with them via email.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It is a very convenient system for our account managers who continuously have to deal with our clients' inquiries. ClickDesk allows us to interact with our customers while researching on ways how to help them. It also allows us to see what country our client is in so we can easily delegate the inquiry to the account manager assigned. Most importantly, if we miss a chat, the application will notify us.

What aspects are problematic or could work better?

There is not much to dislike about ClickDesk. If we can make a suggestion though, we'd love it if there are more professional looking avatars in the application. We think it'll give our clients a better impression of us.

What specific problems in your company were solved by this product?

It helped greatly with our customer service. We can easily answer their inquiries and assist them with whatever they may need.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It is very cheap for the features it offers. We can easily communicate with our clients and team members.

What aspects are problematic or could work better?

There tends to be a lot of upgrades, which can be quite time consuming.

What specific problems in your company were solved by this product?

It helped us reach other people from different parts of the world.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I was able to navigate Clickdesk easily and because of that, we were able to teach our employees without any problem.

What aspects are problematic or could work better?

There are times when I couldn't understand some of the words used in the application. I had to use a dictionary to translate German into English.

What specific problems in your company were solved by this product?

Customer consulting became easier for us as we can communicate with them anywhere and anytime.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

My employees were able to learn how to use the application easily. There is no need for any technical expertise.

What aspects are problematic or could work better?

I think it'd be more flexible if there was a mobile app.

What specific problems in your company were solved by this product?

My tech department was able to discuss our clients’ needs without any hassle.

Are you a current user of this product?

No