Connect First

• Outbound Call Center
• Inbound Call Center
• Concurrency Support
• Queue Management (Calls)
• IVR Support
• Auto Call Recording
• Call Monitoring
• Live Chat
• Progressive Dialer
• Predictive Dialer

• Company Name: Connect First
• Headquarter: Colorado,
• Website: Visit Website
• Social Media:

"Fats and efficient customer service"

What do you like best?

The customer service team is extremely educated on the product and all if any issues are addressed in real time. The service runs very smooth;y and rarely lags

What do you dislike?

The wait time can sometimes go unto 20 - 30 minutes which can get annoying. Especially during peek works hours on weekdays. apart from that nothing really negative comes to mind as the service is excellent.

Recommendations to others considering the product:

Its a very smooth and fast running service that will benefit any business that implement it

What problems are you solving with the product? What benefits have you realized?

Connect first helps from the beginning to the end stages of a customer service call. from dis positioning the call to navigating during the call in the script.

AI

- Administrator in Telecommunications

Reviewed at 02/12/2019

Source: g2crowd.com

"Great Call Center Platform"

What do you like best?

Customization ability. Ease of use. Excellent support

What do you dislike?

Reporting was not as customizeable as we needed.

Recommendations to others considering the product:

Have an expert on reporting development as you may not get exactly what you need from the reports available.

What problems are you solving with the product? What benefits have you realized?

Cost was reasonable.

AI

- Administrator in Outsourcing/Offshoring

Reviewed at 02/12/2019

Source: g2crowd.com

"Easy to use, good outbound tool. "

What do you like best?

Super Responsive staff they really like to help and help you achieve your goals.

Easy to use platform form a configuration-management perspective

Stable and reliable

very intuitive

What do you dislike?

lack of documentation for self-learning personnel

custom integrations can take a little bit of time

lack of lead management options once loaded into the dialer.

Recommendations to others considering the product:

make sure you ask all the necessary questions regarding lead management and lead treatment after/before loaded in the dialer, this has been the most time-consuming questions internally, also make sure you have enough time to make any integration as sometimes it takes time to get done.

What problems are you solving with the product? What benefits have you realized?

we lacked of having an outbound dialer, and connect First - Ring Central has bee a good solution, and so far as been meeting the requirements.

CC

- Carlos C

Reviewed at 30/09/2019

Source: g2crowd.com

"Great company, not too many issues with the platform "

What do you like best?

I like that I know that If they if there is an issue that I need solved, I can count on them to get working on it and they follow up when it's resolved.

What do you dislike?

Sometimes the site crashes, but comes back up quickly.

What problems are you solving with the product? What benefits have you realized?

We had issues with our reporting.

ED

- Elizabeth D

Reviewed at 11/08/2019

Source: g2crowd.com

"Great support team"

What do you like best?

The support team is very knowledgeable and quick to replay to any requests. I have worked closely with the team on a custom implementation and they have been very helpful. Always replying to emails within 1 business day.

What do you dislike?

I was surprised that certain data points were not as easily accessible by API endpoints as other vendors provide.

What problems are you solving with the product? What benefits have you realized?

Allowed customer to see agent performance data broken down by multiple campaigns within a BPO environment.

Reviewed at 28/06/2019

Source: g2crowd.com

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