About Company

ConnectWise Control is a remote support software that connects you to your customers anywhere in the world. It offers a layered approach to security, with features like role-based permissions, 256-bit AES encryption, and multiple authentication methods. You can also use it to record sessions, view activity from a single pane of glass, and much more.

Pricing of ConnectWise Control

One

USD 29

/Month

USD 24

/Month

  • 1 user can make 1 connection
  • Single License Restriction
  • Ideal for supporting a few end users and small groups of machines
  • 1 Session Limit
  • 10 Unattended Access Agents
  • Remote Meetings
  • Brand and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox
  • Remote Support
  • Mobile Technician Support
  • License type - Concurrent
  • Max technician license per account - 1
  • # of simultaneous technicians per license -1
  • # of unattended agents per license - 10
  • # of simultaneous sessions - 1
  • Remote access
  • Remote suppor

Standard

USD 49

/Month

USD 39

/Month

  • 1 user can make 3 simultaneous connection
  • Per concurrent tech
  • Better for supporting end-users and unattended devices
  • Up to 3 sessions per tech
  • Unlimited unattended access agents
  • Expanded chat options
  • Remote command line
  • Wake-on-LAN
  • VoIP audio for meetings
  • support & access sessions
  • Support iOS and Android mobile guest clients
  • License type - Concurrent
  • Max technician license per account - Unrestricted
  • # of simultaneous technicians per license -1
  • # of unattended agents per license - Unlimited
  • # of

Premium

USD 59

/Month

USD 49

/Month

  • 1 user can make 10 simultaneous connection
  • Per concurrent tech
  • Best for supporting end-users and unattended devices with superior support features
  • Up to 10 sessions per tech
  • Video auditing
  • Reporting dashboard
  • Remote diagnostics toolkit
  • ConnectWise View
  • License type - Concurrent
  • Max technician license per account - Unrestricted
  • # of simultaneous technicians per license -1
  • # of unattended agents per license - Unlimited
  • # of simultaneous sessions - 10
  • Remote access
  • Remote support
  • Remote meeting
  • Rem

ConnectWise Control Access Pricing

USD 30

/Month

USD 30

/Month

  • License type - Agent-based
  • Max technician license per account - Unrestricted
  • # of simultaneous technicians per license - Unlimited
  • # of unattended agents per license - Varied
  • # of simultaneous sessions - Unlimited
  • Remote access
  • Remote command line
  • Wake-on-LAN
  • Host chat
  • Logon session switching
  • Sound capture
  • VoIP
  • Backage host commands
  • Multiple installation methods
  • MSI packages
  • Agent deployer
  • Easily manage and group sessions
  • Database maintenance options
  • Session triggers
  • Windows updates
  • Processes
  • Ev

Key Features of ConnectWise Control

  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools
  • Screen Sharing
  • Live Chat
  • Session Transfer

Specification

Deployment:

Cloud Hosted

Customer Support:

Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses ConnectWise Control

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: ConnectWise Control
  • Headquarter: Florida,
  • Website: Visit Website
  • Social Media:

Description

ConnectWise Control Video

ConnectWise Control Screenshots

User Reviews Review Write a Review

quote
This company has no customer service

This company has no customer service. You cannot speak to anyone. You can chat but, they do not answer the question you ask. Do yourself a favor. GO SOMEWHERE ELSE! I Have been a customer for 15 years. I am looking to retire, I have sold off most of my customers. I host their software on my server. There is a rate for hosted services and non-hosted services. This person Judy Gasta on the downsizing team does not know this this and never answers a question. DO NOT USE THESE CROOKS!

EM
- EDWARD M KUCZMA
Reviewed at 12/12/2021
Source: trustpilot.com
quote
Hard to find a live person

Hard to find a live person. Billing continues to charge for services we turned off. Stay away!

HM
- H More
Reviewed at 06/12/2021
Source: trustpilot.com
quote
Comes with a lot of features and affordble too!

PROS & CONS

What are the best aspects of this product?

We get to record all of our sessions. We're slowly creating an internal training library for our staff according to the training/support sessions. This time around, our clients can swiftly and easily connect using any smart device, desktop PC/laptop (Linux and Windows), and Mac.

What aspects are problematic or could work better?

The admin area could use a fresh, modern UI upgrade. It doesn't seem to be intuitive in doing things. For instance, it's hard to add in a new user. It also appears as if the admin area is the only place that I'm facing problems within ConnectWise Control.

What specific problems in your company were solved by this product?

Right now, our customer service department is using ConnectWiseControl daily to link and help our clients utilize our web-based application, installing, and offer support for accounting package integrations. In addition, we're using it as our primary IT support for the current platform we're running.

Are you a current user of this product?

Yes

RI
- Ricardo
Reviewed at 17/11/2021
Source: financesonline.com
quote
Having all the different controls that…

Having all the different controls that I didn't before with TeamViewer has been AMAZING!I wish my company had swapped us over sooner.You will not loose sleep if you switch over to this product; it has been absolutely amazing for my techs and I.

AJ
- ajmcd42
Reviewed at 21/10/2021
Source: trustpilot.com
quote
Best remote access tool out there-…

Best remote access tool out there- hands down. We tried them all, nothing works as well.

MM
- Manny Mamakas
Reviewed at 20/10/2021
Source: trustpilot.com

FAQ's

ConnectWise Control has 4 plans,

  • One USD 29 /Month
  • Standard USD 49 /Month
  • Premium USD 59 /Month
  • ConnectWise Control Access Pricing USD 30 /Month

ConnectWise Control is the Remote Access Software Used for the below functionalities

Top 5 ConnectWise Control features

  • Session Recording
  • Remote Control
  • File Transfer
  • Feedback Collection
  • Diagnostic Tools

ConnectWise Control provides Business Hours,Online (Ticket) support.

ConnectWise Control is not allowing Free Trial.