contactSPACE
By contactSPACE
Onetime(Perpetual License)
Not Available
About Company
contactSPACE is an automatic and efficient contact centre software that comes with a plethora of innovative features. With this software, you can keep each and every call customized and on-message. Moreover, you can make the most-suitable contact at a precise time so that you get the best results with more conversations and fewer efforts.
If you are not satisfied with the default interface then this software allows you to take control, and generate the best agent interface that you desire; thanks to the drag-and-drop visual editor.
contactSPACE also comes with robust contact strategies as you can use post-call surveys, easily-customisable IVRs, diallers, call queues, and professional routing to produce a smooth experience to the consumers in your contact centre.
In addition to that, you can use phone payments that are PCI-compliant, halting the recording at the time of transmission while managing the communication via the process.
Pricing of contactSPACE
Silver
USD 105
/User/Month
USD 0
- Initiatives : 10
- WebRTC phones
- Helpdesk support
- Call recording
- Interface editor
- CallGuides®
- Voice analytics**
- Full reporting module
- Agent dashboards
- Monitoring dashboards
- Preview dialler
- Initiatives : 10
- WebRTC phones
- Helpdesk support
- Call recording
- Interface editor
- CallGuides®
- Voice analytics**
- Full reporting module
- Agent dashboards
- Monitoring dashboards
- Preview dialler
Gold
USD 139
/User/Month
USD 0
- Initiatives : Unlimited
- Includes features of Silver plan
- plus
- Inbound
- Outcome-driven templated SMS/email**
- Progressive dialler
- Initiatives : Unlimited
- Includes features of Silver plan
- plus
- Inbound
- Outcome-driven templated SMS/email**
- Progressive dialler
Platinum
USD 175
/User/Month
USD 0
- Includes features of Gold plan
- plus
- CRM integration
- Master database
- Access to contactSPACE API
- Live chat
- Pre-connect status analyzer
- Answering machine detection
- Predictive dialler
- Includes features of Gold plan
- plus
- CRM integration
- Master database
- Access to contactSPACE API
- Live chat
- Pre-connect status analyzer
- Answering machine detection
- Predictive dialler
Diamond
USD 239
/User/Month
USD 0
- Includes features of Platinum plan
- plus
- Call-time optimization
- Real-time DNC checker
- Quality assurance
- Pulse performance analytics
- Extended inbound
- playspace
- Intellicast®
- Includes features of Platinum plan
- plus
- Call-time optimization
- Real-time DNC checker
- Quality assurance
- Pulse performance analytics
- Extended inbound
- playspace
- Intellicast®
Key Features of contactSPACE
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses contactSPACE
SMEs
Company Details
- Company Name: contactSPACE
- Headquarter: St Leonards,
- Website: Visit Website
- Social Media:
Description
contactSPACE Video
Alternative
RingCentral MVP
The intelligentconnectedcomplete cloud communications platform
Freshdesk Contact Center (Formerly Freshcaller)
4.6
(32 Reviews)
By Freshdesk Contact Center (Formerly Freshcaller)
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FAQ's
Q. How much does contactSPACE cost?
contactSPACE has 4 plans,
- Silver USD 105 /User/Month
- Gold USD 139 /User/Month
- Platinum USD 175 /User/Month
- Diamond USD 239 /User/Month
Q. What is contactSPACE used for?
contactSPACE is the Call Center Software Used for the below functionalities
Top 5 contactSPACE features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Q. What type of support does contactSPACE provide?
contactSPACE provides Phone,Business Hours,Online (Ticket) support.
Q. Does contactSPACE offer a free trial?
contactSPACE is not allowing Free Trial.