About Company

Cx Moments AI tags tickets more accurately and quickly than your agents, regardless of how complex and granular your categorization needs are. This reduces friction and allows you to scale your support during peak times. Additionally, it can detect self-service opportunities, track customer feedback, check that old issues are resolved, and detect issues with new promotions. It also alerts you in real-time if there are any faulty processes that are generating extra costs. With one click, you can see which contact drivers are trending up and need special attention. Finally, it can help you discover which areas your agents struggle the most with, so you can provide them with the appropriate training.

Pricing of Cx Moments

Starter Plan

USD 299

/Year

USD 0

  • Volume of customer interactions: Up to 10
  • 000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: 1
  • Number of data sources: 1 data source
  • Data retention policy: Cx Moments Standard
  • Volume of customer interactions: Up to 10
  • 000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimi

Enterprise Plan

USD 599

/Year

USD 0

  • Volume of customer interactions: Up to 20
  • 000/month
  • Pre-configured dashboard: Basic
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 12 months
  • Helpdesk Support metrics and status: Standard metrics
  • Number of users: Up to 10
  • Number of data sources: Up to 2 data sources
  • Helpdesk tagging: Zendesk Support & Freshdesk
  • Data retention policy: Cx Moments Standard
  • Volume of customer interactions: Up to 20
  • 000/month
  • Pre-confi

Corporate Plan

USD 0

USD 0

  • Volume of customer interactions: Unlimited
  • Pre-configured dashboard: Unlimited
  • Self-service AI-assist topics: Unlimited
  • Sentiment Analysis
  • Configurable reporting
  • History of customer support interactions: Up to 24 months
  • Helpdesk Support metrics and status: Any custom metrics available
  • Number of users: Unlimited
  • Number of data sources: Unlimited
  • Helpdesk tagging: As enabled by Helpdesk's API
  • AI+ topics
  • Multi-lingual support
  • SSO integration
  • VPC and On-Prem deployment
  • Custom data source integration

Key Features of Cx Moments

  • Import-Export Option
  • Geospatial Analysis
  • Built-in Library
  • Document Classification
  • Audience Analysis
  • Segmentation
  • Sentiment Analysis
  • Predictive Analysis
  • Multi-language Support
  • Competitive Analysis

Specification

Other Categories:

Text Mining Software

Deployment:

Cloud Hosted

Customer Support:

Phone,Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Cx Moments

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Cx Moments
  • Headquarter: Dublin , Leinster 1 Ireland
  • Website: Visit Website
  • Social Media:

Description

Cx Moments Video

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Cx Moments Complete Text Mining Software Comparisons

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NetOwl Vs Cx Moments

We know that you are facing difficulty to find the best Text Mining Software for your organization. As the fastest-growing Software Marketplace, We have examined NetOwl Vs Cx Moments and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of NetOwl Vs Cx Moments based on 30+ factors so that you can make the best decision to automate your Business.

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Vs
Kapiche Vs Cx Moments

We know that you are facing difficulty to find the best Text Mining Software for your organization. As the fastest-growing Software Marketplace, We have examined Kapiche Vs Cx Moments and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of Kapiche Vs Cx Moments based on 30+ factors so that you can make the best decision to automate your Business.

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Vs
SimpleX Vs Cx Moments

We know that you are facing difficulty to find the best Text Mining Software for your organization. As the fastest-growing Software Marketplace, We have examined SimpleX Vs Cx Moments and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of SimpleX Vs Cx Moments based on 30+ factors so that you can make the best decision to automate your Business.

Compare Now
Vs
Advize.ai Vs Cx Moments

We know that you are facing difficulty to find the best Text Mining Software for your organization. As the fastest-growing Software Marketplace, We have examined Advize.ai Vs Cx Moments and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of Advize.ai Vs Cx Moments based on 30+ factors so that you can make the best decision to automate your Business.

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Cx Moments Screenshots

User Reviews Review Write a Review

quote
"CX Moments provides the insights I've been looking for"

What do you like best?

I love the user interface and all of the options available to convey the reports I'm creating. The robust interface can be intimidating but the support I've received is bar none. My questions are answered within 24 hours, almost always.

What do you dislike?

Being that it is such a robust platform, analyzing endless amounts of data, it can be difficult to get started on your own. There are a lot of details to pay attention to in order to pull accurate and helpful reports. That said, it can be easy to quickly overcomplicate a simple search.

Recommendations to others considering the product:

Have a list ready of all current and recurring customer service issues. That way, when you start plugging things in, it will broaden your scope of the many different issues your customers can have based on one aspect of the business.

What problems are you solving with the product? What benefits have you realized?

CX Moments has helped my support team hone in on specific customer issues such as; subscription management, rewards redemption, and even website navigation. With the use of a few keywords, the search is kicked off, allowing you to plug in additional synonyms typically mentioned surrounding your topic keyword.

UI
- User in Food & Beverages
Reviewed at 17/04/2019
Source: g2crowd.com

FAQ's

Cx Moments has 3 plans,

  • Starter Plan USD 299 /Year
  • Enterprise Plan USD 599 /Year
  • Corporate Plan USD 0

Cx Moments is the Text Mining Software Used for the below functionalities

Top 5 Cx Moments features

  • Import-Export Option
  • Geospatial Analysis
  • Built-in Library
  • Document Classification
  • Audience Analysis

Cx Moments provides Phone,Business Hours,Online (Ticket) support.

Cx Moments is not allowing Free Trial.