About Company

Desk 365 is an innovative help desk for the Microsoft 365 workplace that allows your ticketing system to integrate with Microsoft Teams so that agents don't have to change context every time they reply to a ticket. Desk365 enables the user to assign tickets, add notes, check statuses, update ticket attributes, and respond to customers without ever having to leave Microsoft Teams. Desk365 is a powerful full-featured ticketing system that offers various bots to ease up your work. Using the power of Microsoft Teams, the Agent Bot enables your customer support staff to communicate and respond more effectively. The Support Bot enables your customers to create tickets, check statuses, and reply/respond to agents. With Desk365, Service Level Agreements are tracked to provide you frequent reminders before they're due, as well as notifications if and when they're broken. Using the Knowledge Base, you can easily create and distribute solution articles. Users can also share articles with other agents, have them reviewed, and published.

Pricing of Desk365

STARTER

USD 0

USD 0

  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Management
  • SLA Reminders
  • Contract Management
  • Automations
  • Knowledge Base
  • Customer Support Portal
  • SLA Escalations
  • Web Form
  • Web Widget
  • Canned Responses
  • Unified Inbox
  • Private Notes
  • Merge/Split Tickets
  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Management
  • SLA Reminders
  • Contract Management
  • Automations
  • Knowledge Base
  • Customer Support Portal
  • SLA Escalations
  • Web Form
  • Web Widget
  • Canned Responses
  • Unified Inbox
  • Private Notes
  • Merge/Split Tickets

GROWTH

USD 14

/User/Month

USD 10

/User/Month

  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Management
  • SLA Reminders
  • Contract Management
  • Automations
  • Knowledge Base
  • Customer Support Portal
  • SLA Escalations
  • Web Form
  • Web Widget
  • Canned Responses
  • Unified Inbox
  • Private Notes
  • Merge/Split Tickets
  • Microsoft Teams Ticketing
  • Email Ticketing
  • Customer Management
  • SLA Reminders
  • Contract Management
  • Automations
  • Knowledge Base
  • Customer Support Portal
  • SLA Escalations
  • Web Form
  • Web Widget
  • Canned Responses
  • Unified Inbox
  • Private Notes
  • Merge/Split Tickets

Key Features of Desk365

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Specification

Other Categories:

Help Desk Software, Help Desk Software For Free

Deployment:

Cloud Hosted

Customer Support:

Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Desk365

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Desk365
  • Headquarter: NA,
  • Website: Visit Website
  • Social Media:

Description

Desk365 Video

Desk365 Screenshots

FAQ's

Desk365 has 2 plans,

  • STARTER USD 0
  • GROWTH USD 14 /User/Month

Desk365 is the Help Desk Software Used for the below functionalities

Top 5 Desk365 features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Desk365 provides Online (Ticket) support.

Desk365 is not allowing Free Trial.