About Company
Pricing of Dialpad Contact Center
Pro
USD 75
/User/Month
USD 0
- Unlimited SMS & MMS
- Help Desk integrations
- 24/7 Phone Support
- Unlimited SMS & MMS
- Help Desk integrations
- 24/7 Phone Support
Enterprise
USD 0
USD 0
- Includes features of Pro plan
- plus
- Custom business rules
- 99.9% Uptime SLA
- 24/7 Phone Support
- Dashboards & reporting
- Includes features of Pro plan
- plus
- Custom business rules
- 99.9% Uptime SLA
- 24/7 Phone Support
- Dashboards & reporting
Key Features of Dialpad Contact Center
Specification
Other Categories:
Deployment:
Customer Support:
Customization:
No
Languages Support:
English
Who uses Dialpad Contact Center
Personal
StartUps
SMEs
Agencies
Enterprises
Company Details
- Company Name: Dialpad Contact Center
- Headquarter:
- Website: Visit Website
- Social Media:
Description
Dialpad Contact Center Video
Alternative
Dialpad Contact Center Screenshots
User Reviews 
Write a Review
"Friendly Stafff; Modern Classic of Contact Centers"
What do you like best?
You get solutions. Every time. No time wasting, just the facts and an answer. If you get on the phone with a representative, expect your call to be no longer than 10-15 minutes. They have a positive and forward thinking mentality, while solving problems in an efficient way.
What do you dislike?
Nothing bad to say about the Contact Center. They have the formula locked in pretty well.
Recommendations to others considering the product:
Be specific as possible so you can receive the best results.
What problems are you solving with the product? What benefits have you realized?
Account management, user interface, and technical difficulties.
- Joseph R
"Dialpad is AWSOME!"
What do you like best?
I am a true fan of Dialpad. I love that fact that when I click on a phone number anywhere my dialpad makes that call. It makes things so much easier for me! I can also record my calls so that when I email the customer I can review what needs to be said.
What do you dislike?
At times my area has bad wifi issues what adds un-wanted noises to my call, but I simple hang up and re-start the call.
What problems are you solving with the product? What benefits have you realized?
I have dealt with the contactcenter on some clarity issues, they suggested starting the call over and that soved all issues
- Renee S
"Overall, my experience with Dialpad Contact Center is overwhelmingly positive."
What do you like best?
The accessibility I have to my voicemail and the user-friendly Dialpad Contact Center.
What do you dislike?
There is nothing I dislike about it. Overall, it's wonderful.
What problems are you solving with the product? What benefits have you realized?
I have not experienced any problems with Dialpad Contact Center.
- User in Higher Education
"Exceptional Call Center Capabilities"
What do you like best?
I like being able to drop in and listen to live calls. Listening and reviewing my CSR calls helps our company get stronger and more proficient at offering the best customer service.
What do you dislike?
This is the first software of this type I've used. I don't have anything to compare it to. I can't at this time think of anything I would change.
Recommendations to others considering the product:
Jump in. We absolutely recommend it!
What problems are you solving with the product? What benefits have you realized?
Our customer service team is now able to have more defined KPIs. Review and Process Improvement is key!
- Dayla P
"Dialpad Contact Center was very helpful when I reached out to them"
What do you like best?
Dialpad Contact Center has a chat feature that is very helpful, especially when I was busy with other tasks. I was also able to print out the chat transcript, which was a great perk. In case I forgot a step, I would be able to refer back to the chat transcript. I spoke with Jen and she was able to help guide me in the right direction. The Analytics feature on the Dialpad website is something which I just started paying attention to. It is so helpful and informative to be able to see my call history over certain periods of time. I was especially intrigued with the 365-day call history. I really didn't realize how often I've spent on the phone in the past year!
What do you dislike?
I think one of the downsides of Dialpad is the fact that they have so many product offerings that it is easy to not fully utilize everything. I feel there are certain features I have not even explored.
Recommendations to others considering the product:
It is always helpful to have a chat feature and have such a responsive customer service team. That is what Dialpad has.
What problems are you solving with the product? What benefits have you realized?
I was having trouble merging calls with three callers. The calls were being forwarded to my personal cell phone and I was having trouble transferring back to the Dialpad app. I was able to use the chat feature and discuss the issue with Jen, and she walked it through with me step-by-step. Once she helped me figure the problem out, I was able to merge the calls. I ended up getting the deal done, which was a major plus!
- Austin M
FAQ's
Dialpad Contact Center has 2 plans,
- Pro USD 75 /User/Month
- Enterprise USD 0
Dialpad Contact Center is not allowing Free Trial.