EngageBay Helpdesk System
By EngageBay Helpdesk System
Onetime(Perpetual License)
Not Available
About Company
EngageBay Helpdesk System is a simple help desk software that helps users to track every customer interaction in one place. The custom ticket view feature helps agents deliver the best customer support by helping users organize tickets by grouping them into lists that are based on different criteria. Users can create a view for solved tickets, new tickets, and pending tickets. Views help them determine which tickets need attention so that users can plan accordingly. It allows users to view all open, pending, and unresolved tickets easily and get a complete understanding of the support processes and numbers through the powerful tracking system. If users aren’t satisfied with the predefined views, then it lets users create new views based on conditions like type, status, updates or last created.
Pricing of EngageBay Helpdesk System
EngageBay HelpDesk System
USD 0
USD 0
- Contact Management
- Ticketing Management
- Ticket Views
- Ticket Macros
- Groups
- Group Management
- Canned Responses
- Personal Note
- Customer 360 Degree View
- Desktop Notifications
- Push Notification
- Automations/Workflows
- Nodes (Automation/Workflow)
- Role Management
- Contact Management
- Ticketing Management
- Ticket Views
- Ticket Macros
- Groups
- Group Management
- Canned Responses
- Personal Note
- Customer 360 Degree View
- Desktop Notifications
- Push Notification
- Automations/Workflows
- Nodes (Automation/Workflow)
- Role Manag
Key Features of EngageBay Helpdesk System
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Business Hours
Customization:
No
Languages Support:
English
Who uses EngageBay Helpdesk System
SMEs
Enterprises
Company Details
- Company Name: EngageBay Helpdesk System
- Headquarter: Mountain House,
- Website: Visit Website
- Social Media:
Description
EngageBay Helpdesk System Video
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FAQ's
Q. How much does EngageBay Helpdesk System cost?
EngageBay Helpdesk System has 1 plans,
- EngageBay HelpDesk System USD 0
Q. What is EngageBay Helpdesk System used for?
EngageBay Helpdesk System is the Help Desk Software Used for the below functionalities
Top 5 EngageBay Helpdesk System features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Q. What type of support does EngageBay Helpdesk System provide?
EngageBay Helpdesk System provides Business Hours support.
Q. Does EngageBay Helpdesk System offer a free trial?
EngageBay Helpdesk System is not allowing Free Trial.