About Company

eStreamDesk is a flexible platform that enables the helpdesk team to quickly and deftly manage a large number of requests from various services. eStreamDesk is designed to streamline the email support process by automatically converting incoming emails into tickets and assigning them according to predefined rules. eStreamDesk also integrates directly with Twitter, so that every tweet becomes a support ticket. This can save a lot of time by avoiding the need to answer the same questions repeatedly. In addition, eStreamDesk's knowledge base feature allows you to create a highly targeted, information-rich resource for your users.

Pricing of eStreamDesk

FREELANCER

USD 0

USD 0

  • 1 Agent Free
  • 3 Months Data Retention
  • Ticketing System
  • Knowledge Base
  • Rebrandable
  • Use Your Domain
  • 1 Agent Free
  • 3 Months Data Retention
  • Ticketing System
  • Knowledge Base
  • Rebrandable
  • Use Your Domain

SMALL BUSINESS

USD 29

/Month

USD 0

  • 5 Agent Free
  • 6 Months Data Retention
  • SSL encryption
  • Reports
  • Realtime desktop notifications
  • Includes features of Freelancer pan
  • 5 Agent Free
  • 6 Months Data Retention
  • SSL encryption
  • Reports
  • Realtime desktop notifications
  • Includes features of Freelancer pan

PROFESSIONAL

USD 75

/Month

USD 0

  • 10 Agent Free
  • 1 Year Data Retention
  • Realtime chat
  • Custom languages
  • Custom ticket fields
  • Theme customization
  • Full audit log
  • Includes features of Small Business pan
  • 10 Agent Free
  • 1 Year Data Retention
  • Realtime chat
  • Custom languages
  • Custom ticket fields
  • Theme customization
  • Full audit log
  • Includes features of Small Business pan

ENTERPRISE

USD 212

/Month

USD 0

  • 25 Agent Free
  • 2 Years Data Retention
  • Facebook integration
  • Twitter integration
  • E-mail passthrough
  • Custom SSL cert
  • Includes features of Professional pan
  • 25 Agent Free
  • 2 Years Data Retention
  • Facebook integration
  • Twitter integration
  • E-mail passthrough
  • Custom SSL cert
  • Includes features of Professional pan

Key Features of eStreamDesk

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Specification

Other Categories:

Help Desk Software, Help Desk Software For Free

Deployment:

Cloud Hosted

Customer Support:

Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses eStreamDesk

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: eStreamDesk
  • Headquarter: NA,
  • Website: Visit Website
  • Social Media:

Description

eStreamDesk Video

eStreamDesk Screenshots

User Reviews Review Write a Review

quote
"eStreamDesk is easy to manage and will allow you to address the tracking of your incidents"

What do you like best?

eStreamDesk has an easy orientation platform and easy incident handling. What I like most is that the product divides the different incidents such as problems, forum and others. What I like most is that this software has a kind of forum that allows us to collaborate with the different members on an incident.

What do you dislike?

When there is a large volume of connected users, tickets take longer to load. The website also has some programming problems, which only allows you to upload photos in JPEG format.

Recommendations to others considering the product:

This software will allow you to meet the needs of your customers and help you respond in the shortest possible time. They have great documentation and features that will help you. I recommend it.

What problems are you solving with the product? What benefits have you realized?

In the organization where I work we use eStreamDesk to solve problems in the shortest possible time. What benefited us most from the platform was the reduction in software costs, since its annual cost was considerably cheaper than the product we used before.

MP
- Martin P
Reviewed at 25/08/2019
Source: g2crowd.com

FAQ's

eStreamDesk has 4 plans,

  • FREELANCER USD 0
  • SMALL BUSINESS USD 29 /Month
  • PROFESSIONAL USD 75 /Month
  • ENTERPRISE USD 212 /Month

eStreamDesk is the Help Desk Software Used for the below functionalities

Top 5 eStreamDesk features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

eStreamDesk provides Business Hours,Online (Ticket) support.

eStreamDesk is not allowing Free Trial.