Everlaw

The staff at Everlaw were incredibly helpful and knowledgeable. I am not a legal practitioner and am unfamiliar with the jargon and terms etc. The Everlaw team were phenomenal in providing excellent training and familiarization with terms etc.

Navigating within the tool to different functions was not intuitive. I found it challenging to remember how to get to the different functions to add data to folders. I also had a problem with the email import format that made the email content look like HTML code.

Pulling together a database, sorting into folders and preparing a production in response to a litigation.

This is one the most user friendly review platforms.

Coding analytics (sometimes its confusing)

Reviewing huge number of documents for critical litigation matters and other internal purposes. It is very easy and quick to manage big chunks of data.

Excellent customer service. My primary interaction with customer service is through email and the knowledge base, which is my preference. Questions and inquiries have been answered promptly and thoroughly. The customer support representatives have excellent knowledge of the software.

There is a fairly steep learning curve and much of the knowledge base materials presume at least some prior experience with eDiscovery platforms. It would be helpful to have more very basic introductory materials aimed at absolute beginners.

Everlaw is a useful product with a good visual interface. It would be an excellent choice for an enterprise that handles large discovery projects and that want a full suite of document review capabilities.

Document production is my main use. Our biggest issue in documents production is the review and production of email. I have found that the tool to identify inclusive emails and the various methods to handle document families to be invaluable in producing email.

I love the speed with which the documents render. And I love how quickly the searches return results. And I also love how easy it is to run a production. Best of all is the customer service when needed.

It has added features such as a word processor that lets you link to documents in the database. This is an awesome feature but it does not port over well to Word. The formatting is a mess so you he to do a lot of duplicate work if creating a word Doc.

I worked in Big Law for 25 years before going out on my own. Lacking a litigation support department I was worried about how to handle productions and reviews of productions. Everlaw is a lot easier than Relativity.