FogBugz

PROS & CONS

What are the best aspects of this product?

I love that the app is easy to set up and I can save filters to display all my issues and bugs clearly and track my tasks in another filter/view. The Kiln integration is useful as it allows me to source control management commits to a specific case. Kiln helps me balance ease with power and I can do a lot with it without spending a week on planning. The API is useful and we use it to enable our software to automatically submit bug reports in case of issues.

What aspects are problematic or could work better?

My only complaint is FogBugz lacks features that would allow us to track our clients individually and monitor their information.

What specific problems in your company were solved by this product?

We use FogBugz to keep track of customer requests for our software, and to organize to-do items and bug reports. FogBugz enables us to do these tasks easily and is a big improvement over our previous system.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like that I can sort and search quickly. At any time, I’m only a few clicks away from the info I need.

What aspects are problematic or could work better?

The search feature becomes dysfunctional sometimes, and there are system downtimes too. But to be fair, the service is usually back up inside the same business day. Another drawback is the software timesheet management and it could be improved by adding a more powerful overall view.

What specific problems in your company were solved by this product?

We create complicated software products. We use FogBugz for reliable, concise, and quick bug reporting.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I love the granularity which allows me to easily categorize bugs and other issues. This feature offers limitless possibilities, but you need to be careful because creating complex granularity for your projects can make it hard to use the app.

What aspects are problematic or could work better?

The vendor doesn’t do enough to help users and administrators to maintain the usability of the issue tracking software. This is not a problem if your QA and developer teams are small. But if you run multiple products and releases simultaneously on FogBugz, you need experienced administrators to use the issue tracking system effectively.

What specific problems in your company were solved by this product?

I used FogBugz to work on multiple versions of a big web publishing solution. We used the app to manage both the commercial and open sources versions of the software as well as web-based documentation and some extra bits of utility apps.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I love that I can manage projects, estimate times for large tasks, and supervise everything easily. The Kiln integration is useful as it allows project cases to be linked in mercurial commits and this improves accountability and enables us to learn how time was spent doing each task.

What aspects are problematic or could work better?

The minus points are the interface which makes it difficult to use the app and lack of integration with Trello (which is surprising as the parent company FogCreek Software created both systems).

What specific problems in your company were solved by this product?

We use FogBugz every day in our web development company. We use the app to mange a large volume of tasks with team members located around the world. We can show our clients all the tasks we work on and how long it takes to complete each task. FogBugz enables us to break down big projects into smaller tasks, and we synchronize, maintain, and schedule each task with Kiln which is our version control solution.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We use Fogbugz to write wiki articles, feature requests, and bugs. The app is easy to learn and we can use it receive incoming emails from customers and tech support. We like that we can host the app locally. The Fogbugz website features in-depth articles on how to design plugins for modifications that can help your company. I also like the excellent search feature as I can search multiple fields simultaneously.

What aspects are problematic or could work better?

The basic functionalities are easy to use but the app offers multiple options and you need to do some trial and error to find out which features are most useful for your needs. Other bug tracking solutions offer two fields to determine the priority and severity of a bug, but FogBugz offers only the priority field.

What specific problems in your company were solved by this product?

We use the wiki functionality to store project info. We have used plugins built by other users which we found on the Fogbugz website to add extra useful features

Are you a current user of this product?

Yes