About Company
Pricing of Freshdesk
Free
USD 0
USD
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Out-of-the-box analytics and reporting
- Choose your data center location
- Team collaboration
- 24x7 email support
- Email bot
- Chatbots
- Voicebot consume bot sessions
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Out-of-the-box analytics and reporting
- Choose your data center location
- Team collaboration
- 24x7 email support
- Email bot
- Chatbots
- Voicebot consume bot
Growth
USD 18
/User/Month
USD
- Includes features of Free plan
- plus
- Automations
- Collision Detection
- 1000+ marketplace apps
- In-depth helpdesk report
- SLA management & business hours
- Custom Email Server
- Custom Ticket Views
- Custom ticket fields & status
- Custom SSL
- Easily track time spent by agents on tickets
- 24x5 phone support
- Email bot
- Chatbots
- Voicebot consume bot sessions
- Scheduling Dashboard
- Time Tracking
- Map View
- Offline Availability
- iOS and Android Apps
- Analytics
- Includes features of Free plan
- plus
- Automations
- Collision De
Pro
USD 59
/User/Month
USD
- Includes features of Growth plan
- plus
- Multiple products
- Includes up to 5000 Collaborators
- Round-robin routing
- Custom Roles
- Custom objects
- Custom Reports and Dashboards
- Segment customers for personalized support
- Customer journey
- Canned forms
- Manage versions in knowledge base
- Community forums
- Extendable API Limits
- CSAT surveys & reports
- Multiple SLA policies & business hours
- SLA reminder & escalation
- Multilingual knowledge base
- Custom apps
- Average handling Time (AHT)
- Custom Metrics
- Report Sharing
Enterprise
USD 95
/User/Month
USD
- Includes features of Pro plan
- plus
- Unlimited products
- Sandbox
- Easily manage agent shifts across time zones
- Assist bot
- Email bot
- Audit log (Freddy)
- Skill-based routing
- Knowledge base approval workflow (Freddy)
- Flexible knowledge base hierarchy (Freddy)
- IP range restriction (Freddy)
- Auto-triage (Freddy)
- Article suggester
- Canned response suggester
- AI-powered social signals
- Custom Metrics
- Report Sharing
- Includes features of Add-ons
- Includes features of Pro plan
- plus
- Unlimited products
- Sandbox
- Easi
Key Features of Freshdesk
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Call Center Software, Customer Success Software, Help Desk Software, Help Desk Software For Free, Help Desk Software For Mac, Appointment Scheduling Software, Electronic Signature Software, Mobile Device Management (MDM) Software, Payment Processing Software, Email Marketing Software, Network Monitoring Software, Conversational Marketing Software, Event Registration & Ticketing Software, Service Desk Software, Task Management Software, Conversation Intelligence Software, Inventory Management Software, Lead Management Software, Appointment Reminder Software, Reservation & Booking Software, Customer Support Software, Customer Experience Management Software, Asset Management Software, Customer loyalty software, Knowledge Base Software, IT Asset Management Software, Reservation and Booking Management Software, License Management Software, Asset Tracking Software, Email Management Software, Team Management Software, Remote Support Software, Ticketing Software, customer service software
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Freshdesk
Personal
SMEs
Enterprises
Company Details
- Company Name: Freshdesk
- Headquarter: San Bruno,
- Website: Visit Website
- Social Media:
Description
Freshdesk Video
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User Reviews 
Write a Review
Horrible service and customer support
Been trying for a month to get the email connection sorted so that the incoming emails convert to tickets. After 1 month nothing is fixed, 3 days between each ticket for it to finalise with "delete connection and try again". I reply after 1 min and then it takes them another 24h to reply. Disgraceful for a customer support company to have such horrible customer support.
- Beatriz Repiso
The product itself is not bad, but the support is awful.
The product itself is not bad, but nothing to write home about. Their support is awful. It takes them days to even begin addressing an issue, and then even longer to fix it.We ran without a help desk for 10 days because the ticket submit button was not responsive. I'm not sure how they stay in business.It ended up being some sort of issue with their "instant replay" feature that we didn't even use. We will likely convert back to ZenDesk who we migrated from to save a few dollars, much better support.
- Richard Duncan
Absolute disgrace
Absolute disgrace. For a company that provides services desks it is a joke. Unknown charges taken unlawfully off our credit cards. Support does not respond. They spent more time sending your marketing emails about how good they are and then fail to provide any service. Never believe what they advertise re pricing. Because none of the credit card charges match your packages. Disgraceful treatment of clients. Arrogant and useless.
- Peter B
Using Freshdesk was an ultimate pleasure.
PROS & CONS
What are the best aspects of this product?
It's simple to set up Freshdesk. It's even easier to utilize. Whenever we're dealing with special needs, we were able to make configurations easily or collaborate with the customization team from Freshdesk to make that specific app that can do a lot of automated functions.
What aspects are problematic or could work better?
There's nothing much to hate. But I do need to air out the content management aspect of Freshdesk that needs a bit of improvement. We're heavy users of the knowledgebase as an online help center to cater to several products that we currently have. We've made requests for certain improvements to ensure proper management of our articles.
What specific problems in your company were solved by this product?
This tool was the initial attempt of our company in dealing with customer support for our external software apps. Prior to doing this, our IT department had to manage all support since support itself were located internally. Freshdesk did a good job in minimizing our annoyance on offering help content. Now, our team is capable of decreasing employee frustrations on landing that help in times of need.
Are you a current user of this product?
Yes
- Trace
Just terrible
Just terrible. Support is slow and scattered it can take two weeks or more to resolve a simple issue. It's unstable, things just stop working than a couple of weeks start working. Basic features on it such as auto resolve do not work. The user interface is terrible. In short a total mess. Avoid
- justmedesign
FAQ's
Freshdesk has 4 plans,
- Free USD 0
- Growth USD 18 /User/Month
- Pro USD 59 /User/Month
- Enterprise USD 95 /User/Month
Freshdesk is the Help Desk Software Used for the below functionalities
Top 5 Freshdesk features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Freshdesk provides Phone,Online (Ticket) support.
Freshdesk is not allowing Free Trial.