About Company

Freshservice is an excellent project management software that allows users to create professional-grade projects from the beginning. The real-time project dashboard makes it easy to track, monitor, and assess all aspects of the project as it progresses. The tracking indicator also keeps the team aware of the deadline. The software allows for impressive collaboration, where team members can add comments on any given project. Freshservice also provides better project status visibility. It is equipped with many useful project management features. In addition to IT project management, the software can also help with ITSM and IT asset management.

Pricing of Freshservice

Starter

USD 29

/User/Month

USD

  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • Workflow Automator
  • Orchestration
  • Multiple Portal Languages
  • Custom SSL
  • Marketplace Apps
  • Mobile Apps
  • 1000 Orchestration transactions/mo/account

Growth

USD 59

/User/Month

USD

  • Includes features of Starter plan
  • plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactions/mo/account
  • Includes features of Starter plan
  • plus
  • Service Catalog
  • Asset Management
  • Purchase Order Management
  • Employee Onboarding
  • Portal Customization
  • MSP Mode
  • Multiple SLAs
  • Approval Workflows
  • Business Rules
  • Cloud Management
  • 2000 Orchestration transactio

Pro

USD 115

/User/Month

USD

  • Includes features of Growth plan
  • plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Management
  • Alert Management
  • Analytics Pro
  • Access Controls Pro
  • Team Dashboards
  • IP Range Restrictions
  • 5000 Orchestration transactions/mo/account
  • Includes features of Growth plan
  • plus
  • Problem Management
  • Change Management
  • Release Management
  • Project Management
  • SaaS Management (Add-on)
  • Software License Management
  • Contract Manag

Enterprise

USD 145

/User/Month

USD

  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20
  • 000 Orchestration transactions/mo/account
  • Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)
  • Freddy Agent Assist (BETA)
  • Sandbox
  • Audit Logs
  • 20
  • 000 Orchestration transactions/mo/account

Key Features of Freshservice

Specification

Other Categories:

Business Intelligence Software, Customer Success Software, Field Service Management Software, Help Desk Software, Help Desk Software For Free, Help Desk Software For Mac, Project Management Software With Time Tracking, Contractor Management Software, Incident Management Software, Remote Access Software, Remote Access Software For Mac, Bug Tracking Software, IT Asset Management (ITAM) Software, Workflow Automation Software, Service Desk Software, On-Premise Project Management Software, Open Source Project Management Software, Project Management Software, Project Management Software For Mac, Project Management Software For Small Business, Project Management Software In USA, Project Management Software With Mobile App, Task Management Software, Contract Management Software, Inventory Management Software, Workflow Management Software, Customer Support Software, Inventory software and Stock Management Software, Customer Experience Management Software, Asset Management Software, Custom Software, Knowledge Base Software, IT Asset Management Software, Msp Software, License Management Software, Asset Tracking Software, Team Management Software, Remote Support Software, Project Portfolio Management Software, IT Project Management Software, Platform As A Service Solutions, Remote Monitoring And Management (RMM) Software, IT Service Management (ITSM) Software, customer service software

Deployment:

Cloud Hosted

Customer Support:

Phone,Online (Ticket),Business Hours

Customization:

No

Languages Support:

English

Who uses Freshservice

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Freshservice
  • Headquarter: San Mateo, California United States
  • Website: Visit Website
  • Social Media:

Description

Freshservice Video

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Freshservice Screenshots

User Reviews Review Write a Review

quote
"Fast & Serious"

What do you like best?

I like the simplicity of the web interface and the excellent user experience

What do you dislike?

It still lacks some functionalities like a better contract and purchase order management.

What problems are you solving with the product? What benefits have you realized?

It's our organizational ITSM, so all problems, requests, tickets are going through it.

AO
- Antonio O
Reviewed at 10/02/2022
Source: g2crowd.com
quote
"Excellent Help Desk Tool"

What do you like best?

FreshService has made it much easier for our Help Desk team to manage and search our Help Tickets.

What do you dislike?

Sometimes, FreshService picks the view when I first open up the portal and it's not my preferred view.

What problems are you solving with the product? What benefits have you realized?

We are able to manage Help Desk tickets more efficiently, as well as view our assets with detailed information.

AI
- Administrator in Legal Services
Reviewed at 09/02/2022
Source: g2crowd.com
quote
"Excellent Product"

What do you like best?

It was very easy to configure right from the start.

What do you dislike?

So far we have not encountered anything we dislike.

What problems are you solving with the product? What benefits have you realized?

Our deployment has helped the various teams within IT come together to provide better customer service with an easier ticketing system. We have faster resolution of client issues; we can easily collaborate when troubleshooting issues among teams.

RD
- Rosemarie D
Reviewed at 09/02/2022
Source: g2crowd.com
quote
"FreshService, the perfect sized ITSM platform for your business"

What do you like best?

How everything ties together in a single pane of glass.

What do you dislike?

There are some needed features that need to be added however, support is good at adding your ideas to the production pipeline.

Recommendations to others considering the product:

Just dive in and explore all the settings. Likely if you can think of a way to perform the task you need, then there is a way to set up FreshService to meet this need.

What problems are you solving with the product? What benefits have you realized?

Tickets not being replied to, SLA's not being met. Tickets languishing in the queue for long periods, FreshService resolved all of that.

MM
- Mike M
Reviewed at 07/02/2022
Source: g2crowd.com
quote
"Latrobe City Council review of Fresh Service"

What do you like best?

The knowledge base that allows our staff to access information without IT having to be involved (except for writing the articles).

What do you dislike?

I find it a bit annoying that the editors for different modules have different capabilities. They should all have the same abilities (bullets and numbering, Text formatting, insert pictures).

Recommendations to others considering the product:

Keep developing and standardise things across all the modules.

What problems are you solving with the product? What benefits have you realized?

Our staff love the service catalog; we need to build more items and advertise to our staff that they are there.

MP
- Mal P
Reviewed at 07/02/2022
Source: g2crowd.com

FAQ's

Freshservice has 4 plans,

  • Starter USD 29 /User/Month
  • Growth USD 59 /User/Month
  • Pro USD 115 /User/Month
  • Enterprise USD 145 /User/Month

Freshservice provides Phone,Online (Ticket),Business Hours support.

Freshservice is not allowing Free Trial.