Fusebill

PROS & CONS

What are the best aspects of this product?

I like that the user interface is simple to navigate. I find it easy to create new plans and make them live immediately. If I need help, my dedicated rep is always there to provide me prompt and helpful support. I feel that the support agents really care about their customers.

What aspects are problematic or could work better?

The vendor is very responsive to customer feedback. I wanted to give permissions to my accountant to access only accounting data. My rep informed Fusebill’s product development about this. And lo, the feature was incorporated in their next release. I really appreciate that the vendor listens to us and adds features as requested.

What specific problems in your company were solved by this product?

I needed a subscription platform with different billing dates and multiple price points. I also needed to track any resellers to remunerate them. Different currencies were also required. Fusebill offers me all these in a single, agile solution.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

In my opinion, Fusebill is an amazing platform and the vendor’s team have a good understanding of business requirements and problems, how to resolve them, and how to improve billing systems.

What aspects are problematic or could work better?

I have had no issues with the software, however, the ad-hoc reporting feature could be improved.

What specific problems in your company were solved by this product?

We have both B2B and B2C customers and we needed to view our daily and weekly payments along with data on transactions in multiple cities. We also needed to have the ability to quickly pay our contracted drivers. Fusebill fulfills all these requirements, has automated our processes, and offers real-time analytics.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like the flexibility offered by Fusebill. We use the APIs to integrate billing activity and entitlement into our existing solutions. Finally, the vendor offers caring and patient tech support.

What aspects are problematic or could work better?

The vendor updates the app weekly and our feature requests are incorporated without fuss. So, I have nothing to dislike about the app as it does not lack anything.

What specific problems in your company were solved by this product?

Our company offers vehicle tracking systems for commercial fleets. There are no contracts and the cost is low. For our needs, we required a flexible billing solution to run accounts receivables, customer self-service, Terms based collections, and AutoPay. We track thousands of vehicles each having their own subscription. With Fusebill we can activate, suspend, cancel, and reactivate subscriptions every day. Finally, we use the Webhooks and APIs to link entitlement, accounting, and provisioning together using MuleSoft. Truly, Fusebill is the app that makes the cash register ring for our company.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like that the app is easy to use once you get the hang of it. You can set it and forget it and the system will do what’s needed without manual intervention. Plus, the platform offers excellent options for confirming transactions and communicating with customers.

What aspects are problematic or could work better?

There are quite a few minus points. There is no second language option. Subscription plans and products are difficult to change or delete once created. Reporting is either too detailed or too simple, it is not flexible. Finally, Fusebill lacks integration with popular cloud accounting systems.

What specific problems in your company were solved by this product?

I use Fusebill to manage subscriptions and bill my customers. The app meets my requirements but there is room for improvement.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I love that Fusebill is easy to use and very flexible. It has helped my team save a tremendous amount of time.

What aspects are problematic or could work better?

I have no complaints as Fusebill fulfills all my needs and expectations. The responsive and friendly customer support agents have resolved all my issues promptly.

What specific problems in your company were solved by this product?

We have used Fusebill to automate our manual process and as a result our employees are able to do more productive work now.

Are you a current user of this product?

Yes