Gainsight PX

The best thing about Gainsight is that it easily allows users to analyze customer data and find patterns in their behavior. In my opinion, the wonder of Gainsight PX is that it detects problems before they arise. In our case, we have targeted many inactive (so-called churn) clients with the help of this tool and facilitated in re-engagement of our digital clients.

We have been using Gainsight services for a few weeks, so far nothing has come to the attention that I particularly dislike. In my opinion, for unseasoned data scientists, it will be hard to correctly choose their products because Gainsight offers a multitude of different products and packages that specialize in various fields.

The benefits of Gainsight PX are that it analyses what customers are really into (which product/service company provides) and helps you in the decision-making process. In my opinion, this innovative and completely new approach is a great thing for big and small companies alike.

The platform is super advanced and team was very helpful

Not sure at this time, keep on improving and coming out with new releases and features

KPI, retention

We love our customer service experience with Gainsight! JP has been awesome and helping us to understand the analytics piece and best practices to help get the best data out of Gainsight.

Some of the analytics can be a little daunting, but they have plenty of support for you along the way. There is a learning curve, though.

Get the most out of the customer service experience and analytics that you can.

We are trying to figure out which features are used the most and specifically how our product is used. So far it has returned some really valuable data and we're looking forward to testing it out with some of our other products.

Gainsight PX is very easy to set up and begin tracking how your customers are using and engaging with your product. You determine how deep you want to track and can very easily see how your customers are using and navigating your technology. In App engagements allow us to communicate with our customers at the right time with the right message where they are - great for promoting events, releases etc. PX also helps our customers navigate the platform and gain familiarity with how to use it and what value they can expect to drive. All of this fantastic information flows seamlessly into our Gainsight CS platform which enables our CS team to have access right where they are managing their accounts.

We do need to remember to tag all of our new pages and products each time they are created. Sometimes this step is skipped and we need to go back.

Prior to Gainsight PX we had no visibility into how our customers were using (or not using) our product. Outside of login activity we did not know who was using it and how. Now we can use the data and insights to drive our customer strategy including how we engage, train and enable as well as how we market to them. We focus on ensuring our customers are using the product as intended and that they are maximizing the to value from what they have purchased.

Gainsight PX is providing solutions for our team in terms of user tutorials, KB bot, feature tracking, user engagements and more.