GetFeedback

PROS & CONS

What are the best aspects of this product?

Getfeedback meets all our needs and we love how simple yet effective the tool is. It provides integration of media directly into surveys and helps to reinforce our brand to our users, we don’t have to force them by using slog of text-based questions. Also, I have to say that the Salesforce integration is easy to set up and very useful thing. We are able to see data in real time and this helps us to better understand our customer’s needs.

What aspects are problematic or could work better?

I cannot say a single negative word for this product. My daughter used it for her science research projects, and I highly recommend it.

What specific problems in your company were solved by this product?

We use to get an answer for these kind of questions from our customer: Are they satisfied with the support they get? And what product development ideas they have?

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The setup is really simple and allows for detailed analytics. It ensures we're utilizing the right mix of functionality that compels users. Not only is this product really easy in making surveys, but it also makes an analysis of the presented results. Images can be inserted swiftly. Workflow creation with flows has saved up lots of time in survey setup.

What aspects are problematic or could work better?

There's nothing much to hate with GetFeedback. I agree with most responses made with this product. It's really easy to use.

What specific problems in your company were solved by this product?

One of the biggest problems in hardware development is not having the knowledge where in spending for R&D. Being able to build a survey swiftly and make broad distributions is one key to startup sucess. The ability to survey quickly can lead to better decision making, ability to forecast scenarios, and make inventory estimates.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Its interface is clean and understandable, we can easily build, deploy and analyze our surveys. We are able to insert company’s brand so we can make our surveys more professional.

What aspects are problematic or could work better?

There is nothing to dislike about the product.

What specific problems in your company were solved by this product?

We are company that we work on our employee satisfaction and for us it is very important to have a tool that will help us to get feedback from our employees on the investments and programs. GetFeedback helps us to get the info both internally and externally. With external usage, we are able to get customers’ feedback by using market-driven questions. It helps us to quickly develop and deploy the surveys and we are now more confident when making a decision and we are able to improve our engagement with our customers and employees.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I love how simple the product is. We make sure that we use its features that are compelling to our users. It’s not the surveys that are easy to create but their distribution and the ability to analyze the results. We are able to insert pictures, to create flows with our own rules. The tool is time saving products during building the surveys.

What aspects are problematic or could work better?

There is nothing to dislike about the product, as I said before, it is extremely easy to use.

What specific problems in your company were solved by this product?

GetFeedback allows us to create surveys quickly and to distribute them. This is a key component for our start up. Thanks to its benefits we are able to make procurement decisions, demand forecasting and inventory estimates.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We use this tool for both admins and end-users. Great tool for employee engagement, and enterprise feedback management. We love the integration with SalesForce.

What aspects are problematic or could work better?

One thing that we don’t like in our company is when we see that someone uses other tool than Getfeedback.

What specific problems in your company were solved by this product?

We easily converted our customer and employee surveys from Google Forms and other solutions directly to GetFeedback. One of the greatest benefits is the ability to integrate all our data survey into SFDC. We don’t just analyze the customer survey data in spreadsheets anymore.

Are you a current user of this product?

Yes