About Company

Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Gorgias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Gorgias, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their

Pricing of Gorgias

Starter

USD 10

/Month

USD 10

/Month

  • 50 billable tickets / month (+ $0.40 / extra ticket)
  • 3 user seats
  • 2 social media channels: Facebook
  • Instagram
  • Limited active integrations: From a library of 94 apps
  • Support reporting
  • Starter customer services
  • Voice Add-on 30 per Month (0-24 Monthly Voice Tickets)
  • 30 per Month (0-24 Monthly Voice Tickets)
  • SMS Add-on $20 per Month (0-24 Monthly SMS Tickets)
  • $20 per Month (0-24 Monthly SMS Tickets)
  • 50 billable tickets / month (+ $0.40 / extra ticket)
  • 3 user seats
  • 2 social media channels: Facebook

Basic

USD 60

/Month

USD 50

/Month

  • 300 billable tickets / month (+ $40 / 100 extra tickets)
  • Up to 500 user seats
  • 2 social media channels: Facebook
  • Instagram
  • 150 active integrations: From a library of 94 apps
  • Support reporting
  • Basic customer services
  • Automation Add-on $30 per Month billed Monthly $25 per Month billed Yearly
  • $30 per Month billed Monthly
  • $25 per Month billed Yearly
  • Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
  • $30 per Month billed Monthly
  • $25 per Month billed Yea

Pro

USD 360

/Month

USD 300

/Month

  • 2
  • 000 billable tickets / month (+ $36 / 100 extra tickets)
  • Up to 500 user seats
  • 2 social media channels: Facebook
  • Instagram
  • 150 active integrations: From a library of 94 apps
  • Support & revenue reporting
  • Pro customer services
  • Automation Add-on $180 per Month billed Monthly $150 per Month billed Yearly
  • $180 per Month billed Monthly
  • $150 per Month billed Yearly
  • Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
  • $30 per Month billed Monthly
  • $25 per Mo

Advanced

USD 900

/Month

USD 750

/Month

  • 5
  • 000 billable tickets / month (+ $36 / 100 extra tickets)
  • Up to 500 user seats
  • 3 social media channels: Facebook
  • Instagram
  • Twitter
  • 150 active integrations: From a library of 94 apps
  • Support & revenue reporting
  • Advanced customer services
  • Automation Add-on $450 per Month billed Monthly $375 per Month billed Yearly
  • $450 per Month billed Monthly
  • $375 per Month billed Yearly
  • Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
  • $30 per Month billed Mont

Enterprise

USD 0

USD 0

  • Custom billable tickets / month
  • Up to 500 user seats
  • 3 social media channels: Facebook
  • Instagram
  • Twitter
  • 150 active integrations: From a library of 94 apps
  • Support & revenue reporting
  • Enterprise customer services
  • Automation Add-on: Custom
  • Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
  • $30 per Month billed Monthly
  • $25 per Month billed Yearly
  • SMS Add-on (0-24 Monthly SMS Tickets) $20 per Month billed Monthly $17 per Month billed Yearly
  • $20 per

Key Features of Gorgias

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Specification

Other Categories:

Help Desk Software

Deployment:

Cloud Hosted

Customer Support:

Phone,Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Gorgias

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Gorgias
  • Headquarter: San Francisco, California United States
  • Website: Visit Website
  • Social Media:

Description

Gorgias Video

Gorgias Screenshots

FAQ's

Gorgias has 5 plans,

  • Starter USD 10 /Month
  • Basic USD 60 /Month
  • Pro USD 360 /Month
  • Advanced USD 900 /Month
  • Enterprise USD 0

Gorgias is the Help Desk Software Used for the below functionalities

Top 5 Gorgias features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Gorgias provides Phone,Business Hours,Online (Ticket) support.

Gorgias is not allowing Free Trial.