GoToAssist

PROS & CONS

What are the best aspects of this product?

I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze (for both support personnel and user). Features are comparable to today's remote support apps.

What aspects are problematic or could work better?

I've yet to see any downside with this software. It could be blocked by some company networks. It does run an executable, which some users will be blocked. But then again, other remote support programs are the same.

What specific problems in your company were solved by this product?

Working within tech support, remote support is a swift approach to resolving issues and keeping each customer happy. This is a critical product for any company who boasts quality support.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it easier to escalate and a user's PC issues to thhe right person. The UI is simple enough.

What aspects are problematic or could work better?

I haven't found anything I don't like. It's fast and simple overall. It can be difficult for those using the software for the very first time. But that's something anyone can get over with.

What specific problems in your company were solved by this product?

This software helps me gain remote computer access for configuration and reboot; manage session chats; and move documents.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

With GoToAssist I can help my clients in less than no time by connection to their desktop. I can provide tech support to others. If the request is not answered the screen locks the active session but other account can be used. Also, there is great mobile app for Android.

What aspects are problematic or could work better?

The process of updating is not smooth and it causes some delays.

What specific problems in your company were solved by this product?

Things that helps us with are remote access, remote installation and service requests. We can authenticate as an admin during the remote session.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like that with this platform we are able to record the support session so our customers can take it as support in the future. It is affordable solution, with simple set up and easy to use. It works perfectly. It provides instant access with great access mode features.

What aspects are problematic or could work better?

They need to improve the reporting features for keeping records of the connections and keeping track of ticket support system. The configuration settings are technical and it require knowledge remote access techs.

What specific problems in your company were solved by this product?

It is highly helpful solution for tech support team because they are able to manage employees PCs remotely.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.

What aspects are problematic or could work better?

Currently, some on-demand film streaming services, such as Netflix and Lovefilm, aren't compatible with XMBMC operating on
the on-demand film streaming services offered by Lovefilm and Netflix are both currently incompatible with XBMC running on the PI.

What specific problems in your company were solved by this product?

Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.

Are you a current user of this product?

Yes