Grade.us

PROS & CONS

What are the best aspects of this product?

Online reviews are very beneficial for every type of business, it is very helpful for their branding and growth. I recommend Grade.Us whenever a client requests a software system and a real time streaming for reviews for its website. This product gains information from Google+, Yelp, Facebook and other networks that my customers use for leaving reviews. I am able to manage each set of reviews and provide my clients with Review.Us email-option. I added 4 more clients to this system.

What aspects are problematic or could work better?

I sent them some suggestions and recommendations for future upgrades, so there is no space for dislikes, at all.

What specific problems in your company were solved by this product?

I am able to keep local businesses with new reviews that are posted online and to provide them with a system to ask for more reviews.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Grade.us helps us to easily get reviews for both us and our customers. We are allowed to choose what kind of reviews we want to publish before they go to the general public. When I started to use this program, I was very confused and overwhelmed and I asked one of their customer support representatives to help me understand the system. I have to say, that this guy was very patient, responsive and knowledgeable and helped me to better understand the program.

What aspects are problematic or could work better?

Only thing that I don’t like is the fact that there are more options for profiles than in industry specific. I figured out that I can set up the options by myself, they still don’t look professional like others. For e.g. whenever I want to upload the logo it looks weird compared to others. To be honest, this is not big deal in my case.

What specific problems in your company were solved by this product?

Grade.Us helps us to better understand the needs of our customers and what they expect from us. We are able to adjust the whole process in order to meet their needs. This program helps us to improve our SEO and Google reviews. We are really happy for the success we get from this product.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Its layout is one of the best for this kind of programs, it is intuitive and user friendly for both user and customers. I Use 2 different dealerships and I am able to manage both of them from 4 person task to 1 person being able to do all the work. It has great customer service.

What aspects are problematic or could work better?

There is nothing to dislike about this product.

What specific problems in your company were solved by this product?

Only few employees are able to manage the tasks of all reviews. Positive reviews are increasing constantly. We are able to turn around negative reviews by using the instant notification tool from the app. Customers can easily leave a review via Salesforce in a few steps instead of 10. We can easily implement the Grade.Us into our website. We are allowed to choose which reviews to feature by ranking.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Grade.us has great set of features and affordable prices. It helps us to acquire reviews. It has autoresponder system so you can drip the review requests, I use the review invitation feature and printable invitation cards. All negative reviews are sent to the team first, thus, allows for the team to respond the review before it becomes public. Other good thing is that the system track more than 80 review sites and many social media networks and industry sites. All the emails may be streamed to every website, and they are all well-organized. I experienced great improvement over the last six months.

What aspects are problematic or could work better?

It’s not a dislike, but I’d say friendly suggestion. They could implement a sign-in option for clients so they can keep track of their own reviews. I’m not sure if the app can share positive reviews directly on social media.

What specific problems in your company were solved by this product?

We all know how important and influential the reviews are. This program helps us to acquire, monitor and understand how all these things with reviews are going. We are able to engage our customers more and to better run our business.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I am new to Grade.Us product, and I have to say that I am very satisfied with the platform and what we can manage in our company through this program. We have great experience with this program. Allows us to generate reviews to different sites and to manage the future ones. As an admin, I love the report feature, the reports I get are noticeable and detailed, I am able to send them to anyone without editing and adjusting.

What aspects are problematic or could work better?

I don’t have any dislikes about this product. The team is really helpful and responsive and they constantly add new features.

What specific problems in your company were solved by this product?

With Grade.Us we are able to manage several brands, and to pull in reviews from the web and to make an engagement with our customer base.

Are you a current user of this product?

Yes