Grasshopper

PROS & CONS

What are the best aspects of this product?

l can simply extend unlimited additions, uninstall and realign features based on employee shifts, and there is a segregation between overall attachments and private additions. Convenient to install in a distinct business using a direct telephone line.

What aspects are problematic or could work better?

You can not connect with another network if you receive an outgoing call.

What specific problems in your company were solved by this product?

We used Grasshopper because it helps us to do company phone calls through our individual mobile phones using Grasshopper software. We do not really have a different company mobile device.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I am assured of Grasshopper 's system in terms of security and I don't have any issues with it. It's very easy to create private text messages using your office mobile contact details.

What aspects are problematic or could work better?

I hope it could be directly connected to our training applications, hence user details we had could be accessed smoothly using the software.

What specific problems in your company were solved by this product?

As a therapist, Grasshopper has been very valuable in ensuring security, ease, and confidentiality during communication with clients whether it be the patients, insurance, or any other healthcare providers. Very dependable!

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The procedure and function of the application. The customer service is excellent. They give great assistance to their users. Very easy to use, simple to follow making need work done in no time. Giving a short phone call on my mobile number is so much easier and hassle-free.

What aspects are problematic or could work better?

None so far. If there is something I want to suggest probably fewer notifications and reminders about certain things but that's helpful sometimes.

What specific problems in your company were solved by this product?

A fast and easy way to get back to potential clients. Love that we can jot down important details while on calls in Grasshopper.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Once you enter B2B sales, a highly visible and accessible number becomes a priority, and you start facing problems with your growing sales team. Even the slightest change in the graphic is causing incredible problems (when an employee takes few hours off, for instance), and you experience a strong need to control these variations without affecting the quality of your service. That's how you come across the idea of having a centralized number, a good one, to be more precise. Translated to software terms, this means Grasshopper. The program eases every process, and provides you with an 800 number in less than 15 minutes. Believe it or not, it takes a single person to administer hundredths of calls, messages, extensions and voicemail, and he can even use a mobile app to do it on the go. I'm usinf the Android app and I've seen no difference to the desktop version, and I believe the iOS app can offer the same quality. Another huge advantage of using Grasshopper is the price-it takes only $12 to start! Additional minutes are paid, but not that much, and in case you're a mid-size B2B you can easily go with the $24 package, or 500 minutes to be precise. Finally, the UI is made to suit even the savvies user, so there is absolutely no chance to mess up.

What aspects are problematic or could work better?

Grasshopper doesn't offer a free trial, which didn't make me to happy. Luckily for me, the company offered an accelerator to access a $100 trial and I could see all the benefits of the program. They will be annoying too, once you've set it up they will offer all sorts of upsales, to record messages for something like $75 or to transcribe them for $10, but obviouly you don't have to accept any of it if you don't need it.

What specific problems in your company were solved by this product?

We manage agents pretty well, and we are dealing professionally with voicemail. Then, we offer toll-free calling, and many other benefits we couldn't take advantage of in order to improve our customers' experience.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It's so simple to install, we were receiving calls and getting voicemails immediately. We love that everyone can use their own mobile phones through Grasshopper.

What aspects are problematic or could work better?

We had issues concerning international calls and we've found out later on that it has no reporting features that we basically need.

What specific problems in your company were solved by this product?

It has addressed our needs for communication and client servicing.

Are you a current user of this product?

No