Guru

PROS & CONS

What are the best aspects of this product?

Guru always provides reliable information to me anytime necessary. I feel confident each time I need to use the data on a knowledge card, or if I need to pass such information on to another person.

What aspects are problematic or could work better?

Difficult and complex information is sometimes hard to search in Guru. Nonetheless, I can be sure that I’d be grabbing the right information once I find them.

What specific problems in your company were solved by this product?

This system is excellent for verifying different information and details. And such kind of reliability is important for my job, especially when I’m communicating with a seller or supplier.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Retrieving essential information that we keep in different repositories has become easier with Guru. We also enjoy the experience of creating knowledge cards, as well as with the boost that Guru has caused to our collaborative workflow. In addition, we find the verification feature very handy because it helps us make sure that a file we view is fresh and updated.

What aspects are problematic or could work better?

I am hoping for a feature that syncs Guru with Google Drive. That’d help in automatically adding files from our cloud storage to Guru. As a result, it will solve my problem of failing to find certain information. Such a problem frequently happens while I wait for our staff to add fresh information to the platform.

What specific problems in your company were solved by this product?

This has made Google Drive obsolete in our company. After all, our old cloud storage has become too messy and cluttered with tons of outdated files. Now with Guru, retrieving any information has become easier since we can simply make new cards or topics, share URLs of knowledge cards, and put new files among other tasks. It is really efficient in improving our knowledge base system!

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Guru features a neat and properly organized structure for hosting an entire knowledge base system. It is divided into cards, boards and collections, so storing and retrieving hundreds or even thousands of information is very easy. All our staff can easily find the exact detail they need at a particular moment.

What aspects are problematic or could work better?

Better searching features can further improve Guru in big ways. Say, search results only show the title of cards. I think searching would be better if we can filter results into categories, such as showing the names of boards as well. This makes it unnecessary to scour through a number of cards before finding the right board, and it’s easier than manually browsing through the boards' section.

What specific problems in your company were solved by this product?

Guru makes tons of company information readily available. This is very helpful for my job as a team coach. That’s because it is now easy for me to grab ideas relating to some topics; thus, I can proceed to motivational interviews efficiently. It also helps me stay updated with recent company announcements and protocols for all employees.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Guru is a seamless and neat knowledge management tool that is easy to browse, and it is perfect for storing info that we can easily retrieve whenever needed. It has plenty of sorting options that help us keep and find items hassle-free. Plus, we can also use the Google Chrome browser to navigate the platform easier. This is a tremendous help in grabbing the right and accurate info on demand. Also, we can set knowledge alerts that carry important announcements and details for all our staff, and we can easily track who has read such alerts.

What aspects are problematic or could work better?

Notifications about the list of people who have read a card or who have checked a section should be enhanced. Other than this, Guru works really well. I have nothing to complain about its performance.

What specific problems in your company were solved by this product?

This platform stores all essential information in our business, and it also helps us smoothly find the necessary details that we should bring to users. These include training guidelines, scaling ideas for our knowledge base, as well as queries in HR among other information.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Guru has pretty cool plugins for some other big apps, such as Chrome and Slack. The Chrome plugin allows me to create easy to remember and use keyboard commands. And Slack plugin has an efficient searching algorithm, as well as handy commands that make searching for information lightning fast.

What aspects are problematic or could work better?

I notice one or a few lines weirdly disappear when I use bullet formatting in a document. I hope this editing problem would be solved and improved.

What specific problems in your company were solved by this product?

Guru helps us in storing and sharing information with the least hassles. This is largely improving our performance at work.

Are you a current user of this product?

No