About Company

At Helprace, we want to make customer service easy and fun for everyone. We believe that by understanding your customers better, you can provide them with the best possible service. That's why we've created a cloud-based help desk and feedback community that can scale with your business. With Helprace, you can get the insights you need to improve your customer service and make your customers happy.

Pricing of Helprace

Tickets

USD 10

/User/Month

USD 9

/User/Month

  • Unlimited Mailboxes
  • Domain Mapping
  • Custom Domain SSL
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Single Sign-On
  • Developer API
  • Webhooks
  • Saved Replies
  • Macros
  • Agent Collision
  • Unlimited Mailboxes
  • Domain Mapping
  • Custom Domain SSL
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Single Sign-On
  • Developer API
  • Webhooks
  • Saved Replies
  • Macros
  • Agent Collision

Community

USD 10

/User/Month

USD 9

/User/Month

  • Unlimited Articles & Storage
  • Domain Mapping
  • Custom Domain SSL
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Single Sign-On
  • Developer API
  • Webhooks
  • Self-Service Portal
  • User Feedback
  • Instant Answers
  • Crowd Help
  • Unlimited Articles & Storage
  • Domain Mapping
  • Custom Domain SSL
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Single Sign-On
  • Developer API
  • Webhooks
  • Self-Service Portal
  • User Feedback
  • Instant Answers
  • Crowd Help

Docs

USD 10

/Month

USD 9

/Month

  • Unlimited Articles & Storage
  • Domain Mapping
  • Custom Domain SSL
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Single Sign-On
  • Developer API
  • Webhooks
  • Internal & Public Docs
  • Self-Service Portal
  • User Feedback
  • Unlimited Articles & Storage
  • Domain Mapping
  • Custom Domain SSL
  • Adaptive Smart Search
  • Drafts
  • Feedback Widget
  • User Profiles
  • Single Sign-On
  • Developer API
  • Webhooks
  • Internal & Public Docs
  • Self-Service Portal
  • User Feedback

Self-Service

USD 20

/Month

USD 18

/Month

  • Unlimited Articles & Storage
  • Domain Mapping
  • Custom Domain SSL
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Adaptive Smart Search
  • User Profiles
  • Drafts
  • Feedback Widget
  • Single Sign-On
  • Developer API
  • Webhooks
  • User Portal Customization
  • Multiple Product Support
  • Internal & Public Docs
  • Article Usefulness Rating
  • Moderation
  • Customizable Voting
  • Mark Best Replies
  • Public & Private Communities
  • Crowd Help
  • User Feedback
  • Unlimited Articles & Storage
  • Domain Mapping
  • Custom Domain SSL
  • Self-Service Portal
  • Inst

Helpdesk

USD 20

/Month

USD 18

/Month

  • Unlimited Mailboxes
  • Domain Mapping
  • Custom Domain SSL
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Adaptive Smart Search
  • User Profiles
  • Drafts
  • Feedback Widget
  • Single Sign-On
  • Developer API
  • Webhooks
  • User Portal Customization
  • Multiple Product Support
  • Internal & Public Docs
  • Article Usefulness Rating
  • Moderation
  • Saved Replies
  • Macros
  • Workflows
  • Satisfaction Rating
  • Reports
  • SLA
  • Custom Fields
  • Unlimited Mailboxes
  • Domain Mapping
  • Custom Domain SSL
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Adapt

Complete

USD 30

/Month

USD 27

/Month

  • Unlimited Mailboxes
  • Domain Mapping
  • Custom Domain SSL
  • Self-Service Portal
  • Instant Answers
  • Agent Collision
  • Adaptive Smart Search
  • User Profiles
  • Drafts
  • Feedback Widget
  • Single Sign-On
  • Developer API
  • Webhooks
  • User Portal Customization
  • Multiple Product Support
  • Internal & Public Docs
  • Article Usefulness Rating
  • Moderation
  • Saved Replies
  • Macros
  • Workflows
  • Satisfaction Rating
  • Reports
  • SLA
  • Custom Fields
  • Customizable Voting
  • Mark Best Replies
  • Public & Private Communities
  • Crowd Help
  • User Feedback
  • Teams
  • Ticket Restr

Key Features of Helprace

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Specification

Other Categories:

Help Desk Software, Idea Management Software

Deployment:

Cloud Hosted

Customer Support:

Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Helprace

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Helprace
  • Headquarter: Tampa, Florida United States
  • Website: Visit Website
  • Social Media:

Description

Helprace Video

Helprace Screenshots

User Reviews Review Write a Review

quote
Very easy to implement

PROS & CONS

What are the best aspects of this product?

easy to implement and easy for customers to access

What aspects are problematic or could work better?

integration with email platforms

What features/services would you like to see in future versions of this product?

nothing in particular, has all the basic features

What specific problems in your company were solved by this product?

customer support and feedback as well as product dev

Are you a current user of this product?

Yes

KL
- Ken Leonard
Reviewed at 24/05/2021
Source: financesonline.com
quote
Very easy to implement

PROS & CONS

What are the best aspects of this product?

easy to implement and easy for customers to access

What aspects are problematic or could work better?

integration with email platforms

What features/services would you like to see in future versions of this product?

nothing in particular, has all the basic features

What specific problems in your company were solved by this product?

customer support and feedback as well as product dev

Are you a current user of this product?

Yes

KL
- Ken Leonard
Reviewed at 10/05/2018
Source: financesonline.com
quote
Great and complete help desk solution

We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features, user-friendly UI. Everything is perfect and we are just waiting for several personal features to be released for us.

GR
- Gregory
Reviewed at 04/05/2016
Source: trustpilot.com
quote
A decent helpdesk and community solution for any small business

The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this.I wish there were slightly better reporting but other than that it fits the bill quite nicely as far as my needs go as a small business. Perhaps later down the road I’d like to see a dashboard and time tracking for tickets.Since Helprace is cloud-based, it's a easy for small businesses to grow with. I would advise that whoever is considering Helprace first determine whether they want a certain level of interaction with their end user as it's a great all-rounder in that department.

WZ
- Walter Zadanchuk
Reviewed at 10/03/2015
Source: trustpilot.com

Read More Reviews

FAQ's

Helprace has 6 plans,

  • Tickets USD 10 /User/Month
  • Community USD 10 /User/Month
  • Docs USD 10 /Month
  • Self-Service USD 20 /Month
  • Helpdesk USD 20 /Month
  • Complete USD 30 /Month

Helprace is the Help Desk Software Used for the below functionalities

Top 5 Helprace features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Helprace provides Business Hours,Online (Ticket) support.

Helprace is not allowing Free Trial.