HelpRealm
By HelpRealm
Not Available
About Company
HelpRealm is a customer support system that allows users to create support requests using a personal workspace contact form. The form allows for textual content and attachments to be included in the request. The system creates a smooth communication platform for small teams and freelancers by widely managing groups, agents, and other system settings while keeping users notified of ticket events via email. This platform supports features like unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would
Pricing of HelpRealm
Click here to get detailed pricing as per your requirements.
Key Features of HelpRealm
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses HelpRealm
Personal
SMEs
Company Details
- Company Name: HelpRealm
- Headquarter: NA,
- Website: Visit Website
- Social Media:
Description
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FAQ's
Q. How much does HelpRealm cost?
HelpRealm has 0 plans.
Q. What is HelpRealm used for?
HelpRealm is the Help Desk Software Used for the below functionalities
Top 5 HelpRealm features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Q. What type of support does HelpRealm provide?
HelpRealm provides Online (Ticket) support.
Q. Does HelpRealm offer a free trial?
HelpRealm is not allowing Free Trial.