About Company
Pricing of Helpshift
Starter
USD 0
USD 0
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK Integration
- Unlimited Help Center Articles and FAQs
- QuickSearch Bot
- Email Support
- Text Messaging (SMS) Support
- Agent Desktop
- Single Sign On (SSO)
- Out-of-Box Analytics and Reporting
- Automated Issue Routing
- Unlimited Agent Seats
- Salesforce and Zendesk Integrations
- Amazon Connect Integration
- External Data and Systems Integration
- 60 API Calls per Minute
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center
- Mobile SDK In
Growth
USD 0
USD 0
- Includes features of Starter plan
- plus
- Customizable Bots
- Visual Bot Builder
- Issue-Routing Queues
- Automated Agent Workload Balancing
- Customizable Reporting
- Team Management
- SLA Management and Automations
- Real-Time Operations
- Analytics APIs
- 300 API Calls per Minute
- FAQ Scheduling
- Includes features of Starter plan
- plus
- Customizable Bots
- Visual Bot Builder
- Issue-Routing Queues
- Automated Agent Workload Balancing
- Customizable Reporting
- Team Management
- SLA Management and Automations
- Real-Time Operatio
Enterprise
USD 0
USD 0
- Includes features of the Growth plan
- plus
- Intelligent Issue Classification
- Intent-Based Routing
- Named Customer Success
- Manager
- 1
- 500 API Calls Per Minute
- Feedback Bots
- Includes features of the Growth plan
- plus
- Intelligent Issue Classification
- Intent-Based Routing
- Named Customer Success
- Manager
- 1
- 500 API Calls Per Minute
- Feedback Bots
Key Features of Helpshift
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Community Forums
Specification
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Helpshift
Personal
SMEs
Enterprises
Company Details
- Company Name: Helpshift
- Headquarter: San Francisco, California United States
- Website: Visit Website
- Social Media:
Description
Helpshift Video
Alternative
Helpshift Screenshots
User Reviews 
Write a Review
Powerful CS tool
PROS & CONS
What are the best aspects of this product?
Helpshift is a powerful tool that helps us immediately respond to customer service requests done through our mobile app. Data and analytics are also helpful and has allowed us to easily roll out automated FAQs and templates according to our customers' needs.
What aspects are problematic or could work better?
Improvements have been done over the years, and we look forward to a few more such as requests that come via email.
What specific problems in your company were solved by this product?
Immediate response to CS requests through our mobile app
Are you a current user of this product?
Yes
- Jonathan
Very user-friendly platform
PROS & CONS
What are the best aspects of this product?
Newbie customers find the platform user-friendly, easy-access and personalized.
What aspects are problematic or could work better?
Additional highlights or colors on the platform will help make it even easier to differentiate features offered on the pages.
What specific problems in your company were solved by this product?
We were able to address concerns of more customers all in one go via the tool, instead of phone calls.
Are you a current user of this product?
No
- Gay
Good for connecting with users
PROS & CONS
What are the best aspects of this product?
Helpshift regularly implements updates that allow for consistent quality communication between its support team and its users.
What aspects are problematic or could work better?
None so far.
What specific problems in your company were solved by this product?
Integrating Helpshift into our games lets our users reach out to us so we can immediately help address their concerns.
Are you a current user of this product?
Yes
- Pete
Provides satisfactory support on mobile
PROS & CONS
What are the best aspects of this product?
Helpshift is user-friendly and provides shortcuts that speed up the support process, including FAQs. It also provides useful analytics data and insights I need.
What aspects are problematic or could work better?
We would appreciate fewer SDK updates that take time to work on. The FAQs can also use more sub-sections to help with navigation and details.
What specific problems in your company were solved by this product?
It's quicker and easier to use, and the players use the FAQs more often.
Are you a current user of this product?
Yes
- Chadrick
My thoughts on Helpshift
PROS & CONS
What are the best aspects of this product?
I like that we have access to edit the FAQ section, and that chat queues are being managed according to categories that allow us to prioritize more urgent concerns.
What aspects are problematic or could work better?
A few points for improvement include FAQ section's text formatting, adding images and editing formatting on quick replies, and blurring the flows we're not working on to avoid confusion when we try making bigger bots.
What specific problems in your company were solved by this product?
Being able to answer our customer concerns in real time.
Are you a current user of this product?
No
- Leonard
FAQ's
Helpshift has 3 plans,
- Starter USD 0
- Growth USD 0
- Enterprise USD 0
Helpshift is the Live Chat Software Used for the below functionalities
Top 5 Helpshift features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Helpshift provides Online (Ticket) support.
Helpshift is not allowing Free Trial.