Helpwise

That I can set up and use exactly the inboxes / channels I need like mail, website chat, WhatsApp or SMS.

The knowledge base feature is a great addition. The interface is straightforward and easy to use.

They are adding constantly new and well thought features. The support is one of its kind, they're fast and always try to help you out.

The mobile app is currently more a beta feature than a ready to use app, but they are working on that as they told me.

It's my support toolbox.

Set-up is super easy and customer support is outstanding! Helpwise saves us from missing messages and emails from current customers and prospective clients. Before we were getting our wires crossed and things slipped through the cracks. I also bring on interns each year that need to be able to communicate as our company. I can bring them on temporarily without having to create a whole new email for them.

Honestly, I can't think of anything I dislike. There are small UX elements that could be improved, but as a new start-up that's expected. They've always been open and receptive to my feedback and ideas.

I used to have to share my inbox with admin assistants and other team members to answer support and sales emails. Now all of those emails go to one central inbox that we can all see, answer, and collaborate on. Saves a ton of time and missed messaging!

No more internal emails with loosing overview about open responses because you can delegate every email and chat internal.

Nothing so far! Really absolutely nothing!

Speed up the response time in the team and have more eyes on all emails.

It's really easy to setup, use, and manage. The support team is very responsive and proactive.

I have nothing to add here. I've used several other shared inbox solutions and this one is my favorite.

It's really a no-brainer. Great value and easy to use.

We use Helpwise to manage our support channels. It's great for managing support issues betweeen through multiple team members.

Our support workflow between team members is dead easy. Our customers get help straight away and Helpwise is also very responsive to feedback.

Helpwise is a newer platform, so not everything is perfect all the time. With this however, the HW team is very fast to respond and they make sure things are fixed very quickly.

Our biggest compliment as a company is that our support is next level. Before I used HW I was trying to manage support through 3 different GMail inboxes. The workflow was insane.

Now we have tagging, assigning, rules and automation in place so that all of our team members are across everything conversation and issue that may come up.