Infobip
By Infobip
Onetime(Perpetual License)
Not Available
About Company
Pricing of Infobip
Infobip
USD 0
USD 0
- Communication Channels
- Customer Engagement
- Platform and Connectivity
- Communication Channels
- Customer Engagement
- Platform and Connectivity
Key Features of Infobip
Specification
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Infobip
SMEs
Enterprises
Company Details
- Company Name: Infobip
- Headquarter: NA,
- Website: Visit Website
- Social Media:
Description
Infobip Video
Alternative
Infobip Screenshots
User Reviews 
Write a Review
Terrible support
I've just got an answer from the support team that unblocking the account will take not less than a week because our manager is on vacation. Unbelievable.
- Andrey Kalinchuck
"lack of empathy from execs"
What do you like best?
account manger support is good, follow up also good
What do you dislike?
Lack of empathy by certain execs to the issue you are experiencing. more concerned re politically correct than actually understanding customer issue or complaint. Small and large customers get completely different treatment. Don't see long term partnership with customer
Recommendations to others considering the product:
Ensure they can deliver to the country you are targeting and fully understand what routes they are offering. This is not made clear when negotiating services from them. Only becomes clear once you are having delivery issues
What problems are you solving with the product? What benefits have you realized?
B2C and B2B communications for multiple applications
- James G
"Competitive player in the SMS and Voice Space"
What do you like best?
Infobip offers competitive pricing which is especially important given that SMS is such a commoditized product. We work with a large number of vendors, and Infobip consistently offers some of the most competitive rates among all the options we have. I'm always happy with their support as well, with both the business and technical account managers being quick to respond to any issues. They're also great at being proactive in their services as well, sometimes flagging behaviour before we catch it on our end. The online portal is also one of the betters ones I've used, allowing me to diagnose basic issues quickly without having to go through a technical account manager. They've also got a competitive voice product as well.
What do you dislike?
I understand that Infobip has carrier exclusive firewall deals set up in ID which seems to have kicked off a pattern of price hikes across the region. While it's certainly not my place to argue the merits and demerits of such an approach in general, I do know that this has resulted in higher prices for us as a customer which is certainly not a good thing for us.
What problems are you solving with the product? What benefits have you realized?
Our main use case for Infobip is to send authentication SMSes and to some degree, Voice OTPs as well which does allow us to mitigate some of the problems of rising A2P SMS pricing.
- Administrator in Information Technology and Services
"User friendly platform with nice features"
What do you like best?
Wed inteface, features and services for SMS and MMS
What do you dislike?
Payment options and autmatic recharge and slow process for whatsapp business
Recommendations to others considering the product:
Easy to use white label platform with a good roadmap
What problems are you solving with the product? What benefits have you realized?
SMS for Mexico mainly
- Administrator in Telecommunications
"Good product, bad service"
What do you like best?
API is clear and simple.
The service is reliable.
What do you dislike?
All they want is to make more money and they don't really care about their existing customers if they don't send millions of email per months.
The quality of service and business relationship has really declined lately for small users like ourselves.
They now ask for a yearly subscription of 1200€ just to have access to their service (sms costs are on top of that)
I've received this notice on july 30th and have till august 6th to decide or we have 30 days to switch provider.
That is what I call really unfair business practice.
Recommendations to others considering the product:
Only consider it if you are a large company.
What problems are you solving with the product? What benefits have you realized?
I use it to send marketing SMS, connected to our marketing software through API.
- Fabien d
FAQ's
Infobip has 1 plans,
- Infobip USD 0
Infobip provides Phone,Business Hours,Online (Ticket) support.
Infobip is not allowing Free Trial.