About Company

This feedback analysis tool is very efficient because it uses advanced analytics. This means that it takes the customer comments and surfaces the insights from them. It has a tool called the voice of customer (VoC) which gathers incoming customer data and provides feedback and alerts to your employees. It also has an Employee Engagement feature which uses employee-tuned text analytics and gathers greater insights. In addition, it has an Analytics Overlay which extracts the maximum information from customer data and updates you with real-time alerts. Finally, it has a closed loop feature which quickly identifies the root cause of your customer’s complaint.

Pricing of Inmoment

Core cx

USD 0

USD 0

  • Self-serve NPS
  • CSAT and CES micro-surveys deployed in-app web or mobile
  • or through email
  • SMS
  • Text and sentiment analytics
  • Data exploration to mine unstructured feedback
  • Reporting and dashboards to facilitate action and monitor trends
  • Integrations with key systems of record
  • Self-serve NPS
  • CSAT and CES micro-surveys deployed in-app web or mobile
  • or through email
  • SMS
  • Text and sentiment analytics
  • Data exploration to mine unstructured feedback
  • Reporting and dashboards to facilitate action and m

Enterprise

USD 0

USD 0

  • Professional package elements
  • Self-serve or managed service surveys for transactional
  • relational
  • and market research
  • Industry specific text and sentiment analytic models
  • Field level reporting
  • Location-based action planning
  • Case management and closed-loop
  • Advanced and native integrations with key systems of record
  • Professional package elements
  • Self-serve or managed service surveys for transactional
  • relational
  • and market research
  • Industry specific text and sentiment analytic models
  • Field level

Custom

USD 0

USD 0

  • Robust survey and data collection across any/all channels
  • Extensive reporting that spans the enterprise–top of house to the front line
  • Predictive and advanced analytics to facilitate recommendations and workflow
  • Robust integrations with key systems of record
  • Action planning
  • advocacy
  • case management
  • closed-loop
  • and more
  • A unique combination of Customer Experience (CX)
  • Employee Experience (EX)
  • Marketing Experience (MX)
  • and Product Experience (PX)
  • Robust survey and data collection across any

Key Features of Inmoment

  • Import-Export Option
  • Geospatial Analysis
  • Built-in Library
  • Document Classification
  • Audience Analysis
  • Segmentation
  • Sentiment Analysis
  • Predictive Analysis
  • Multi-language Support
  • Competitive Analysis

Specification

Other Categories:

Text Mining Software

Deployment:

Cloud Hosted

Customer Support:

Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Inmoment

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Inmoment
  • Headquarter: Utah,
  • Website: Visit Website
  • Social Media:

Description

Inmoment Video

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We know that you are facing difficulty to find the best Text Mining Software for your organization. As the fastest-growing Software Marketplace, We have examined Inmoment Vs SimpleX and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of Inmoment Vs SimpleX based on 30+ factors so that you can make the best decision to automate your Business.

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Inmoment Screenshots

User Reviews Review Write a Review

quote
Their surveys do not work on an iPad…

Their surveys do not work on an iPad and no-one responds to requests for technical support.

MC
- Mike Cloudsdale
Reviewed at 11/09/2020
Source: trustpilot.com
quote
Surveys don’t work on an iPad

Surveys don’t work on an iPad and they have given up trying to resolve the problem.

MC
- Mike Cloudsdale
Reviewed at 21/08/2020
Source: trustpilot.com

FAQ's

Inmoment has 3 plans,

  • Core cx USD 0
  • Enterprise USD 0
  • Custom USD 0

Inmoment is the Text Mining Software Used for the below functionalities

Top 5 Inmoment features

  • Import-Export Option
  • Geospatial Analysis
  • Built-in Library
  • Document Classification
  • Audience Analysis

Inmoment provides Business Hours,Online (Ticket) support.

Inmoment is not allowing Free Trial.