About Company
Pricing of Intercom
Conversational Marketing (Business)
USD 0
USD
- Conversational chatbots
- Live chat for sales
- Smart lead qualification
- Multiple Team inboxes
- Automatic meeting booking
- Conversation routing rules
- Account-based assignments
- Revenue and performance reporting
- Salesforce & Marketo integrations
- Reverse IP lookup and data enrichment
- Conversational chatbots
- Live chat for sales
- Smart lead qualification
- Multiple Team inboxes
- Automatic meeting booking
- Conversation routing rules
- Account-based assignments
- Revenue and performance reporting
- Salesforce & Marketo
Conversational Customer engagement (Business)
USD 0
USD
- Outbound email and in-product messaging
- Push messages & notifications
- Custom bots
- Banners
- Mobile carousels
- Multi-channel campaigns
- Product Tours
- A/B testing & control groups
- Message versioning
- Custom events and customer segments
- Salesforce
- Clearbit Reveal & Marketo integrations
- Outbound email and in-product messaging
- Push messages & notifications
- Custom bots
- Banners
- Mobile carousels
- Multi-channel campaigns
- Product Tours
- A/B testing & control groups
- Message versioning
- Custom events and customer
Conversational Support (Business)
USD 0
USD
- Live chat for support
- In product messaging
- Team inboxes
- Ticketing workflows
- Service Level Agreement rules
- Workload management
- Role-based permission
- Outcome reporting
- Help Center
- Conversational bots
- Revolution bot
- Targeted messaging
- Product Tours
- Live chat for support
- In product messaging
- Team inboxes
- Ticketing workflows
- Service Level Agreement rules
- Workload management
- Role-based permission
- Outcome reporting
- Help Center
- Conversational bots
- Revolution bot
- Targeted messaging
- Product Tours
Start (Small Business)
USD 59
/Month
USD
- Includes 1 seat
- Live chat
- Targeted outbound chat
- Team inbox
- Slack integration
- Includes 1 seat
- Live chat
- Targeted outbound chat
- Team inbox
- Slack integration
Grow (Small Businesses)
USD 119
/Month
USD
- Includes features of Start plan
- plus
- Includes 5 seats
- Inbound & outbound email
- Help center
- Macros
- Conversation ratings
- HubSpot & GitHub integrations
- Mobile Carousels
- Banners
- Includes features of Start plan
- plus
- Includes 5 seats
- Inbound & outbound email
- Help center
- Macros
- Conversation ratings
- HubSpot & GitHub integrations
- Mobile Carousels
- Banners
Key Features of Intercom
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Specification
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Intercom
SMEs
Enterprises
Company Details
- Company Name: Intercom
- Headquarter: San Francisco, California United States
- Website: Visit Website
- Social Media:
Description
Intercom Video
Alternative
Intercom Screenshots
User Reviews 
Write a Review
Great customer support and lead generation tool
PROS & CONS
What are the best aspects of this product?
Our customers have been benefiting from getting support through this app. Articles, help guides, and chatbots are all very useful for them when they have queries regarding our product. We also appreciate that the platform is available in Portuguese.
What aspects are problematic or could work better?
Their product tour can be improved. We had issues navigating it at first.
What specific problems in your company were solved by this product?
Intercom made our support team more organized. Our data management has significantly improved and we are now able to communicate with our clients better.
Are you a current user of this product?
Yes
- Brenden
We are very satisfied with Intercom so far
PROS & CONS
What are the best aspects of this product?
This app has the best customer-facing interface among the products that offer the same service. The setup of chatbots is fast and trouble-free in Intercom. Both our clients and the customer support team benefited from using this to communicate with each other. In-app messaging and customer segmentation and targeting functions are some of the things I like about this product. Our team is looking into the possibility of utilizing the sales and marketing tools that are also integrated into this app.
What aspects are problematic or could work better?
Knowledge base SSL capabilities can be improved in order to eliminate the need for third party service.
What specific problems in your company were solved by this product?
We find that Intercom may be useful for us for three main reasons: first, its support capabilities; second, its personalized messaging system features; and third, its sales and marketing functions. Currently, we are focusing our efforts on exhausting the first in this list. Soon we can see our company expanding the use of the product to the other two. We are particularly excited to use Intercom’s personalized messaging system to minimize problems through information dissemination.
Are you a current user of this product?
Yes
- Gwendolyn
Our visibility increased with Intercom
PROS & CONS
What are the best aspects of this product?
Intercom changed our business for the better. Our reach became wider. Our knowledge and understanding of our clients’ needs also deepen.
What aspects are problematic or could work better?
We encounter minor technical issues every once in a while. Most of the time we are able to resolve this immediately through the available online sources.
What specific problems in your company were solved by this product?
Communicating with our clients online through Intercom has helped us in understanding them better.
Are you a current user of this product?
No
- Brandyn
Nothing beats Intercom
Nothing beats Intercom, really. The pricing is confusing and the customer support is difficult to get ahold of, however, it's an outstanding product
- Sharukh Melgehani
This app helps us maintain clear communication with our clients
PROS & CONS
What are the best aspects of this product?
Intercom helps us to effectively communicate with our clients. The synchronization of mail and chat features helps prevent miscommunication.
What aspects are problematic or could work better?
Personalization in the user interface can be a nice touch up for Intercom. Varying themes and colors would be a delightful addition to an already well-designed app.
What specific problems in your company were solved by this product?
We use this platform to answer queries about our product. Intercom helps strengthen our client relations.
Are you a current user of this product?
Yes
- Darby
FAQ's
Intercom has 5 plans,
- Conversational Marketing (Business) USD 0
- Conversational Customer engagement (Business) USD 0
- Conversational Support (Business) USD 0
- Start (Small Business) USD 59 /Month
- Grow (Small Businesses) USD 119 /Month
Intercom is the Live Chat Software Used for the below functionalities
Top 5 Intercom features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Intercom provides Phone,Online (Ticket) support.
Intercom is not allowing Free Trial.