InvGate Service Desk
By InvGate Service Desk
Onetime(Perpetual License)
0 Days
About Company
Pricing of InvGate Service Desk
InvGate Insight
USD 0
USD
- Hardware Asset Management
- Software Asset Management
- Mobile Inventory Management
- Cloud Asset Management
- CMDB Discovery
- CMDB Visualization
- Change Monitoring
- IT Security Monitoring
- Automated Discovery
- Integration with Service Desk
- Hardware Asset Management
- Software Asset Management
- Mobile Inventory Management
- Cloud Asset Management
- CMDB Discovery
- CMDB Visualization
- Change Monitoring
- IT Security Monitoring
- Automated Discovery
- Integration with Service Desk
InvGate Service Desk
USD 0
USD
- Ticket Management
- Knowledge Base
- Service Catalog
- Reporting & Analytics
- ITIL Certified
- Self-Service Portal
- Workflows
- SLAs
- Gamification
- Multi-Department Support
- Single Sign-on
- Time Tracking
- ITAM Integrations
- Cloud and On-Prem Versions
- Ticket Management
- Knowledge Base
- Service Catalog
- Reporting & Analytics
- ITIL Certified
- Self-Service Portal
- Workflows
- SLAs
- Gamification
- Multi-Department Support
- Single Sign-on
- Time Tracking
- ITAM Integrations
- Cloud and On-Prem Versions
InvGate Assets
USD 0
USD
- Asset Inventory
- Asset Monitoring
- Remote Desktop
- Network Discovery
- Software Deployment
- Software License Management
- IT Financials and LifeCycle
- Custom Alerts
- Escalation Routing
- Integration with Service Desk
- Asset Inventory
- Asset Monitoring
- Remote Desktop
- Network Discovery
- Software Deployment
- Software License Management
- IT Financials and LifeCycle
- Custom Alerts
- Escalation Routing
- Integration with Service Desk
Key Features of InvGate Service Desk
- Reviews Management
- Reservations Management
- Point of Sale (POS)
- Online Hotel Booking
- Multi-Property
- Marketing Management
- Maintenance Management
- Housekeeping Management
- Guest Experience (GEM)
- Hotel Group Management
- GDS / OTA Integration
- Front Office Management
- Employee Management
- Catering
- Transfer Management
- Traceability
- Supplier Management
- Shipping Management
- Serialized Inventory Tracking
- Purchase Order Management
- Order Entry
- Inventory Overview
- Inventory Optimization
- Inventory Forecasting
- Custom Pricing Models
- Cost Tracking
- Search (Filter)
- Multi-Location
- Warehouse Management
- Kitting
- Barcoding (RFID)
- Hotel Sales Analytics
- Auto e Collect for Pay@hotel bookings
- CRM
- Cab Services
- Chain Review Analysis
- Competitor Rate Intelligence
- Guest List Management
- HR & Payroll
- Intelligent Yield Maximization
- Meta Search Marketing on TripAdvisor
- Mobile App
- Multi Currency
- POS invoicing
- Payment Collection Automation
- Property Management
- Group Management
- Guest Management
- Accounting
- Banquet and conference Management
- Booking Chart Management
- Booking Engine
- CPC & Instant Booking
- Catering Management
- Centralized Reservation System
- Channel Manager
- Channel Partner
- Daily Reports
- Database backup/restore (Management)
- Dynamic Pricing for Room Rates
- E-collect
- Email and SMS Alerts
- Financial Management
- Food and Beverage Costing
- GDS OTA Integration
- Google Hotel Ads
- Groups
- Guest Experience
- Guest Management
- House keeping
- Individual Property Review Analysis
- Inventory Management
- Laundry Management
- Maintenance Management and Administration
- Messaging System
- Meta Search Marketing on Google
- Multi Property Support
- Online Booking
- Online Reputation Management
- Promo Code
- Reservation & Booking
- Revenue Management
- Room Allocation Management
- Sales and Marketing
- Secret & Public Promo Codes
- Single / Group Reservations
- Single Property
- Vacation Rental
- Welcome and Thank You Messages
- Yield Maximization
- Employee Management
- Analytics & Reporting
- Automatic Synchronization
- Back Office
- Channel Management
- Check-In
- Contact Database
- Dashboard
- Data Import & Export
- Front Office management
- Guest Loyalty
- House keeping
- Online Booking Engine
- Online Distribution Management
- Online Reputation Management
- Profile Management
- Rate Management
- Reporting
- Revenue Management
- Rich Calendar
- Room Allocation Management
- Self Check-in / Check-Out
- Self Service Portal
- Reporting/Analytics
- Customizable Branding
- Collaboration Tools
- Multi-Language
- Customizable Templates
- Cataloging/Categorization
- Knowledge Management
- Feedback Management
- WYSIWYG Editor
- User Management
- Full Text Search
- Drag & Drop Editor
- Mobile Interface
- Rich Text Editor
- Screen Sharing
- Real-Time Chat
- Session Recording
- File Sharing
- Session Transfer
- Surveys & Feedback
- Diagnostic Tools
- SEO Management
Specification
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses InvGate Service Desk
SMEs
Enterprises
Company Details
- Company Name: InvGate Service Desk
- Headquarter: San Francisco, California United States
- Website: Visit Website
- Social Media:
Description
InvGate Service Desk Video
Alternative
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
InvGate Service Desk Screenshots
User Reviews 
Write a Review
A User Friendly Complete solution.
PROS & CONS
What are the best aspects of this product?
Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great.
What aspects are problematic or could work better?
Help with on boarding material for end users
What features/services would you like to see in future versions of this product?
I would like to see more templates for regular requests
What specific problems in your company were solved by this product?
We were able to manage IT Request in a properly way, having more time to focus on major projects at the company
Are you a current user of this product?
Yes
- Pablo Kalik
Great product
PROS & CONS
What are the best aspects of this product?
I think that one of the best aspects is the friendly look & feel that makes a simple app to use
What aspects are problematic or could work better?
Sometimes it becomes complex to generate automatic circuits where they involve different departments or hierarchical levels
What features/services would you like to see in future versions of this product?
Should improve an small analisys to avoid similar cases in the same time
What specific problems in your company were solved by this product?
the telephone call has decreased considerably
Are you a current user of this product?
Yes
- Anonymous Reviewer
Great look and feel app
PROS & CONS
What are the best aspects of this product?
its very easy to use, the knowledgebase is superb as well as the interfac with ad
What aspects are problematic or could work better?
sometimes is difficult to creat authomatics circuits
What features/services would you like to see in future versions of this product?
i will like to use it with a cell phone
What specific problems in your company were solved by this product?
the internal communications of requests
Are you a current user of this product?
Yes
- Anonymous Reviewer
Great product, our users love the ease of use!
PROS & CONS
What are the best aspects of this product?
The ease of use for our users. Tickets are automatically created by emails. Saves my techs a ton of time from creating the tickets.
What aspects are problematic or could work better?
It used to remove the workstations after marked unreachable. I was able to change that option with the help of the Invgate support team.
What features/services would you like to see in future versions of this product?
Perhaps more reports around the SLAs.
What specific problems in your company were solved by this product?
The time it took to create tickets every morning from all the emails that came in. The Help Desk is so much more productive! Love that Invgate also offers a hardware database product as well.
Are you a current user of this product?
Yes
- Anonymous Reviewer
Excellent tool for IT and for other departments (Not necessarily IT)
PROS & CONS
What are the best aspects of this product?
It is an excellent tool to manage the IT help desk, based on ITIL and a very friendly interface for the administrator and end users.
The tool also allows the implementation of other business processes (not necessarily IT), which makes it a very complete tool.
What aspects are problematic or could work better?
As of today we have not presented any problem. The tool is very stable and the support is effective.
What features/services would you like to see in future versions of this product?
I would like to see more plugins with external tools such as Trello or similar
What specific problems in your company were solved by this product?
We need a quick implementation tool, with a short learning curve, based on ITIL, hosted in the cloud and a competent cost.
Are you a current user of this product?
Yes
- Jorge Reyes
FAQ's
InvGate Service Desk has 3 plans,
- InvGate Insight USD 0
- InvGate Service Desk USD 0
- InvGate Assets USD 0
InvGate Service Desk is the Service Desk Software Used for the below functionalities
Top 5 InvGate Service Desk features
- Reviews Management
- Reservations Management
- Point of Sale (POS)
- Online Hotel Booking
- Multi-Property
InvGate Service Desk provides Online (Ticket) support.
InvGate Service Desk is not allowing Free Trial.