Jive Voice

The service is configurable and reasonably priced.

I'm currently on hold for the 4th call this weekend. They can not seem to get this correct. The phone should ring 3 times, then forward to an answering service. Instead, after the third time,

One rep said the dial plan was corrupt, one said it works even though it doesn't and one couldn't understand what I was asking.

I am a funeral home & people need to reach. I have zero trust in this product and do not recommend it all.

I would like to be more mobile, but I don't trust the system/.

Excellent set of phone system features, Communication center is top notch in terms of features and migration via the account management team was assisted very well as well.

Would like to see more features being added more frequently, getting customer support over the phone means a long wait in the queue to talk to someone on the phone for any problems you might have.

Make sure to go through all the required training and work with the account setup manager step by step to get everything done correctly.

We were moving a very old on-prem phone system with about 250 phones and extensions to a new cloud based system without a large IT team, We were able to successfully transfer over everything from another large communications provider to GotoConnect and save a large amount of money on a monthly basis.

It is cheap and easy to use interface when it works.

I find there are multiple glitches with this platform. Will not work on mobile app unless the phone is updated and when app has an update you need to completely delete and reinstall. I have spent multiple hours on support calls and am told wait 24 hours and it is fixed. I have had calls going to the wrong number, personal calls coming through go to connect, made personal calls and it go through GoToConnect, and multiple other errors and when I call I am told everything's working properly and wait. We have had this system since September and need to make prospect calls but cannot due to call dropping. We have upgraded our internet to 350mbps and is still told the call dropping is due to our internet. We have 5 employees in the office and they still blame all our issues on our internet service.

Use a different provider if you want any sort of reliability or support.

None, created more problems than it solved.

The quick and easy setup for a transition from another provider. The process normally takes about 60 days to complete the transition. The team I worked with had the translation period cut down to 30 days.

The only thing that I have found that I disliked it the option to have a customized ring tone for the phones that we have.

My recommendation when switching to GoToConnect is to do your part of the transition as quickly as possible. This is how we cut the transition time down to 30 days from talking to a sales rep to going live.

We used to have over 50 pots lines for communication between four locations. We are now under 3 phone numbers and can easily reach anyone in the company.

The Dial Plan Editor was the cats meow. Finally, a WYSIWYG editor for call flow. I can easily add and remove users and their extensions. Since the application works with voip phones, in a web browser, as an computer application and on mobile devices, I can support my users wherever they are. Since all the options are available to every user, I don't need to worry about additional cost when someone wants to use GoToConnect on their mobile device. The administration user interface for GoToConnect is so intuitive that I am teaching my HR administrator to do the set up of individuals and extensions. Since there is no local hardware, individuals could take their desksets home and they would work just as well.

It required customer service to enforce SSO. There are some restrictions on the Router Brand and Model that do not make sense to me. I ordered the recommended rackmount network router from GoToConnect, but when it arrived it came without the rackmount components and I was told they are never sold that way despite have rackmount and desktop versions of the same router to purchase.

After installing GoToConnect at my business I also recommended it to my church. It has been just as successful in a much smaller, less technical environment.

Our Asterisk server crashed and we need to have the flexibility to manage our own phones without having to manage hardware. We tried using another hosted solution, but they were unable to keep up with the dynamic nature of our business and required additional cost for each feature on each extension.