About Company
Check How Kapture CX can help to automate Indian Business. SaaS Adviser provide their list of features, pricing, Free demo and Comparison with the best alternative
Pricing of Kapture CX
Special
USD 20
/User/Month
USD
- Unlimited Tickets
- Custom Dashboard
- Omnichannel Ticketing
- SLA Management
- CSAT & Feedback Management
- Automated Ticket Routing
- Employee Management
- Social Media
- Email Marketing
- Whatsapp Business
- Call management through Cloud telephony
- Dedicated Support during implementation
- 24x7 Call/Email Support
- Multilingual System
- Unlimited Tickets
- Custom Dashboard
- Omnichannel Ticketing
- SLA Management
- CSAT & Feedback Management
- Automated Ticket Routing
- Employee Management
- Social Media
- Email Marketing
- Whatsapp Bus
Essential
USD 28
/User/Month
USD
- Omnichannel Ticketing
- Auto-assign Tickets
- SLA Management
- Data Import
- Web Forms
- Scheduled Reports
- Lead Management
- Basic Dashboards
- Customer 360
- Omnichannel Ticketing
- Auto-assign Tickets
- SLA Management
- Data Import
- Web Forms
- Scheduled Reports
- Lead Management
- Basic Dashboards
- Customer 360
Professional
USD 40
/User/Month
USD
- Includes features of Essential plan
- plus
- Custom API
- Ecommerce Integrations
- Reports & Analytics
- Social Media Integrations
- Mobile App
- Chat
- Quotations & Payments
- Knowledge Base
- 24x7 Support
- Includes features of Essential plan
- plus
- Custom API
- Ecommerce Integrations
- Reports & Analytics
- Social Media Integrations
- Mobile App
- Chat
- Quotations & Payments
- Knowledge Base
- 24x7 Support
Enterprise
USD 65
/User/Month
USD
- Includes features of Professional plan
- plus
- Custom Reporting
- Sandbox
- IP Whitelisting
- Dashboards
- Self-serve
- Contacts Management
- Customized Ticket Disposition
- Workflow Management
- Dedicated Account Manager
- Includes features of Professional plan
- plus
- Custom Reporting
- Sandbox
- IP Whitelisting
- Dashboards
- Self-serve
- Contacts Management
- Customized Ticket Disposition
- Workflow Management
- Dedicated Account Manager
Key Features of Kapture CX
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
Specification
Other Categories:
CRM Software, CRM Software For Mac, CRM Software For PC, CRM Software For Small Business, Customer Success Software, Customer Identity And Access Management (CIAM) Software, Customer Advocacy Software, Customer Support Software, Customer Experience Management Software, Knowledge Base Software, Sales Tracking Software, customer service software
Deployment:
Cloud Hosted,Hybrid
Customer Support:
Phone,Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses Kapture CX
SMEs
Enterprises
Company Details
- Company Name: Kapture CX
- Headquarter: Coral Springs,
- Website: Visit Website
- Social Media:
Description
Kapture CX is a CRM software that consolidates capabilities related to marketing, sales, operations, and customer services into one package. The tool is known for its ease of use and straightforward interface and can be integrated smoothly with the existing technological infrastructure of any company. This is made possible by 500 plus APIs that ensure seamless pan-organization synchronization. Users can send customized emails to a wide range of audiences through easy predefined templates. Moreover, live chat support allows team members to extend better customer support and sell more. The dashboard captures and showcases crucial KPIs, such as each agent's number of answered/unanswered calls. Other notable features include integrated sales tracking, omnichannel support, real-time reporting, dedicated cloud storage servers, high-end security, on-field order capturing, and much more.
Kapture CX Video
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User Reviews 
Write a Review
5. Quick implementation, smooth workflow
PROS & CONS
What are the best aspects of this product?
Reporting and analytics, Mobile CRM, Attendance Marking, Order approval, Custom Workflow, Knowledge Management System, Learning Management System.
What aspects are problematic or could work better?
None
What features/services would you like to see in future versions of this product?
They have all the features. They can even customize it to some extent
What specific problems in your company were solved by this product?
Storing all the lead information, following up, assigning the leads, send custom emails were easy.
Are you a current user of this product?
No
- Anonymous Reviewer
Kapture CRM has improved my customer service ten-fold.
PROS & CONS
What are the best aspects of this product?
Customizable Dashboard, Mobile CRM, Lead Management, Dedicated Account Manager, etc
What aspects are problematic or could work better?
There is none
What features/services would you like to see in future versions of this product?
They have all the features included
What specific problems in your company were solved by this product?
Sales productivity Increased and customer satisfaction also
Are you a current user of this product?
No
- Anonymous Reviewer
"Awesome CRM"
What do you like best?
Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.
What do you dislike?
There was no such actions that can cause any one dislike
Recommendations to others considering the product:
One among the best CRM in town
What problems are you solving with the product? What benefits have you realized?
Customer oriented resolutions at the best
- Muheeb P
"Never do business with Kapture CRM"
What do you like best?
Actually we didn't get to start using it fully they didn't/couldn't implement the customization they promised.
What do you dislike?
We’re small tourism start-up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant!
During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar
Recommendations to others considering the product:
Please don't do business with them.
What problems are you solving with the product? What benefits have you realized?
We were trying to implement Operation CRM and well they promised the can help us solve it and the failed miserably.
- Sagar V
"the special tool for your business"
What do you like best?
This platform is full of many features that can help any customer who wants to simplify their business or work on the one hand as a section dedicated to each type of industry ie has a section only for companies dedicated to marketing which is what I use and has other sections for sales executives, administrative executives and so on, handles a very good ease of use that allows me and my team to work and be with customers every day very effectively
What do you dislike?
I really do not find faults in this software but I do not think it is still perfect as all software that have been on the market for a short time there is always a need on the part of the customer to constantly be updating the platform. In addition, on several occasions I have had the opportunity to contact technical support and the truth is that I have not received the attention I expected in addition to your response speed is not so much but I do not think it's a big deal that I dislike a lot in the end managed to solve my problem
Recommendations to others considering the product:
is very good and almost perfect
What problems are you solving with the product? What benefits have you realized?
I have to admit that a couple of years ago I was very frustrated because I couldn't find a platform that would allow me to have all the features and comforts that this KAPTURE software offers
- Lowin G
FAQ's
Kapture CX has 4 plans,
- Special USD 20 /User/Month
- Essential USD 28 /User/Month
- Professional USD 40 /User/Month
- Enterprise USD 65 /User/Month
Kapture CX is the CRM Software Used for the below functionalities
Top 5 Kapture CX features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Document Storage
Kapture CX provides Phone,Online (Ticket),Business Hours support.
Kapture CX is not allowing Free Trial.