![KBPublisher KBPublisher](https://www.saasadviser.co/../uploads/software/4758/logo/ce29ac0c08832aaf5c4282b0cac7c050.png)
About Company
Pricing of KBPublisher
Essential
USD 25
/Month
USD 19
/Month
- Up to 5 staff users
- Unlimited end users
- Unlimited articles
- 5 GB SSD Storage
- 99 % Uptime SLA
- Up to 5 staff users
- Unlimited end users
- Unlimited articles
- 5 GB SSD Storage
- 99 % Uptime SLA
Team
USD 49
/Month
USD 39
/Month
- Up to 10 staff users
- Unlimited end users
- Unlimited articles
- Export plugin
- Reports
- 10 GB SSD Storage
- 99 % Uptime SLA
- Up to 10 staff users
- Unlimited end users
- Unlimited articles
- Export plugin
- Reports
- 10 GB SSD Storage
- 99 % Uptime SLA
Professional
USD 99
/Month
USD 89
/Month
- Up to 30 staff users
- Unlimited end users
- Unlimited articles
- Export plugin
- Reports
- Automations
- Approval workflows
- 20 GB SSD Storage
- 99 % Uptime SLA
- Up to 30 staff users
- Unlimited end users
- Unlimited articles
- Export plugin
- Reports
- Automations
- Approval workflows
- 20 GB SSD Storage
- 99 % Uptime SLA
Enterprise
USD 199
/Month
USD 179
/Month
- Unlimited staff users
- Unlimited end users
- Unlimited articles
- Export plugin
- Reports
- Automation
- Approval workflows
- 40 GB SSD Storage
- 99 % Uptime SLA
- Unlimited staff users
- Unlimited end users
- Unlimited articles
- Export plugin
- Reports
- Automation
- Approval workflows
- 40 GB SSD Storage
- 99 % Uptime SLA
KBPublisher Licensed
USD 198
One Time Payment
USD 198
One Time Payment
- End Users: Unlimited
- Staff Users: 1
- End Users: Unlimited
- Staff Users: 1
Key Features of KBPublisher
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses KBPublisher
SMEs
Enterprises
Company Details
- Company Name: KBPublisher
- Headquarter: NA,
- Website: Visit Website
- Social Media:
Description
KBPublisher Video
Alternative
User Reviews
Write a Review
Decent product, limited in team capability; incompetent support
PROS & CONS
What are the best aspects of this product?
It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.
What aspects are problematic or could work better?
We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle.
It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time.
I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.
Are you a current user of this product?
Yes
- Anonymous Reviewer
Decent product, limited in team capability; incompetent support
PROS & CONS
What are the best aspects of this product?
It's cheap. But you get what you pay for. It's easy to add articles, but you can't assign them to other users to work on. It you try you get cryptic messages that even support doesn't know how to fix.
What aspects are problematic or could work better?
We were on a trial of the cloud product. I went around in circles via email for three days with one of the support reps trying to get an answer to a simple question. His English was bad, and the "solutions" he proposed did not resolve my actual issue, and finally led me back to my original issue. We literally went around in a circle.
It's a shame because we like the product itself. But the documentation is bad, with many broken links, and the support so far as been a complete waste of time.
I asked him to cancel the trial, and he did so, within minutes, leaving me no time to download all the articles I had worked hard to add to the KB. It was my responsibility for not downloading the work I had done first, but I hardly expected a low-level rep (as he seemed to be based on his answers and communication skills) to have the power to lock us out so fast. I suspect this is a one-man operation and he's just overwhelmed trying to keep up. His quick lockout and sarcastic responses indicate he was acting out of malice, which is unprofessional.
Are you a current user of this product?
Yes
- Anonymous Reviewer
FAQ's
KBPublisher has 5 plans,
- Essential USD 25 /Month
- Team USD 49 /Month
- Professional USD 99 /Month
- Enterprise USD 199 /Month
- KBPublisher Licensed USD 198 One Time Payment
KBPublisher provides Online (Ticket) support.
KBPublisher is not allowing Free Trial.