About Company

Keatext is an AI-powered tool that audits customer satisfaction and identifies emerging trends by collecting customer feedback. It provides a ready-to-integrate solution that you can directly incorporate into your organization. It is a tailor-made software that does not require customization. It has many API sets that are supported with code snippets and libraries, making it easy to integrate into your system. In addition, this software is fueled by advanced natural language processing to handle unstructured customer feedback from any source. Moreover, it provides fine-grained analytics to understand your customer requirement.

Pricing of Keatext

Basic

USD 499

/Month

USD 0

  • USD499/ month
  • 2 months free if billed annually
  • 1 source / CSV File
  • 1 User
  • Up to 10
  • 000 rows per year
  • In-app chat support
  • USD499/ month
  • 2 months free if billed annually
  • 1 source / CSV File
  • 1 User
  • Up to 10
  • 000 rows per year
  • In-app chat support

Pro

USD 899

/Month

USD 0

  • USD899/ month
  • 2 months free if billed annually
  • 2 sources
  • 3 Users
  • Up to 30
  • 000 rows per year
  • CSV / add-on connectivity
  • In-app chat support
  • Advanced visualizations
  • USD899/ month
  • 2 months free if billed annually
  • 2 sources
  • 3 Users
  • Up to 30
  • 000 rows per year
  • CSV / add-on connectivity
  • In-app chat support
  • Advanced visualizations

Enterprise

USD 0

USD 0

  • Custom
  • 2 months free if billed annually
  • Unlimited Sources
  • > 3
  • 000 rows
  • CSV / add-on connectivity
  • Unlimited users
  • Dedicated Account Manager
  • Advanced visualizations
  • Custom dashboards
  • Custom
  • 2 months free if billed annually
  • Unlimited Sources
  • > 3
  • 000 rows
  • CSV / add-on connectivity
  • Unlimited users
  • Dedicated Account Manager
  • Advanced visualizations
  • Custom dashboards

Custom dashboards

USD 100

/Month

USD 0

  • USD100/ month
  • Single and multichannel dashboards
  • customized for your KPIs and business needs.
  • Unique dashboard URLs to make analysis results available outside your Keatext account.
  • USD100/ month
  • Single and multichannel dashboards
  • customized for your KPIs and business needs.
  • Unique dashboard URLs to make analysis results available outside your Keatext account.

Data connectors

USD 140

/Month

USD 0

  • USD140/ month
  • Integrate your CRM
  • help desk
  • or survey platform directly with Keatext.
  • More than 400 connectors available
  • including Zendesk
  • Salesforce
  • Intercom
  • Survey Monkey
  • etc
  • USD140/ month
  • Integrate your CRM
  • help desk
  • or survey platform directly with Keatext.
  • More than 400 connectors available
  • including Zendesk
  • Salesforce
  • Intercom
  • Survey Monkey
  • etc

Data acquisition

USD 250

/Month

USD 0

  • USD250/ month
  • Pain-free data collection from more than 35 review sites such as Amazon
  • TripAdvisor
  • Sephora
  • etc.
  • Data preparation and duplication removal from your CSV files.
  • USD250/ month
  • Pain-free data collection from more than 35 review sites such as Amazon
  • TripAdvisor
  • Sephora
  • etc.
  • Data preparation and duplication removal from your CSV files.

Key Features of Keatext

  • Import-Export Option
  • Geospatial Analysis
  • Built-in Library
  • Document Classification
  • Audience Analysis
  • Segmentation
  • Sentiment Analysis
  • Predictive Analysis
  • Multi-language Support
  • Competitive Analysis

Specification

Deployment:

Cloud Hosted

Customer Support:

Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Keatext

SMEs
SMEs

Company Details

  • Company Name: Keatext
  • Headquarter: Quebec , Quebec Canada
  • Website: Visit Website
  • Social Media:

Description

Keatext Video

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Keatext Screenshots

User Reviews Review Write a Review

quote
"Impressive tool with great customer service"

What do you like best?

We used Keatext for an analysis of a high volume of app store reviews. With a condensed timeline, we were able to easily see groupings of themes and understand relationships by digging into the individual data and correlations. The dashboard gave us different ways to slice the data for analysis and determine where to focus our recommendations and further exploration. The onboarding was thorough and very accommodating to our specific needs, and we appreciated the excellent customer service experience throughout the term of the project.

What do you dislike?

If we had more time on the project we could have further updated the models to improve the accuracy of the analysis we were seeing but I would have liked a simple way to correct groupings of themes more quickly.

What problems are you solving with the product? What benefits have you realized?

Analyzing large set of unstructured qualitative data to identify product opportunities.

HK
- Helen K
Reviewed at 09/08/2020
Source: g2crowd.com
quote
"Solid Text Analysis, Easy-to-Use Portal and Outstanding Service"

What do you like best?

Customer service is obviously a big focus of the team and they offered us training and regular meetings to make sure we were getting everything out of the product during our 14-day trial. The team's patience and guidance was outstanding as they sought to make sure we understood the power of the platform. The platform has a great focus, especially the way the analysis was framed into topics and opinions. However, what really stood out was the use of 4 larger categories other than simple sentiment that framed the information an opportunity each topic and opinion pair represented. We weren't able to really use it to import more data over a longer period but the features that showed trending of a topic or opinion between two time periods looked promising.

What do you dislike?

Could use more trend reporting across periods and clearer ways to tag situations that need focus. The use of the data was clearly focused on helping analysts find actionable information but reporting for individuals that need a distilled version of what the comments say was harder to formulate. However, the mentioned the ability to create dashboards that might have made it more beneficial for that but we didn't get to that need before our trial ended.

What problems are you solving with the product? What benefits have you realized?

We used the platform to identify stressors and successes for our clients while transitioning through the beginning of the COVID-19 pandemic.

C(
- Charles (Butch) R
Reviewed at 03/06/2020
Source: g2crowd.com
quote
"Words Matter"

What do you like best?

Accuracy in analysis of unstructured data

What do you dislike?

Nothing really. It is accurate and smart.

Recommendations to others considering the product:

Take a close look at their analytics of ratings sites

What problems are you solving with the product? What benefits have you realized?

Determining sentiment analysis is critical when our clients are dealing with their customers. Keatext delivers great accuracy when the need to translate unstructured data to structured.

BK
- Bob K
Reviewed at 25/05/2020
Source: g2crowd.com

Read More Reviews

FAQ's

Keatext has 6 plans,

  • Basic USD 499 /Month
  • Pro USD 899 /Month
  • Enterprise USD 0
  • Custom dashboards USD 100 /Month
  • Data connectors USD 140 /Month
  • Data acquisition USD 250 /Month

Keatext is the Text Mining Software Used for the below functionalities

Top 5 Keatext features

  • Import-Export Option
  • Geospatial Analysis
  • Built-in Library
  • Document Classification
  • Audience Analysis

Keatext provides Business Hours,Online (Ticket) support.

Keatext is not allowing Free Trial.