Kustomer

That it integrates with our hr system easily no manual org chart updates ever again!

Could be easier to make it look nicer.

So the interface is basic and a bit fiddly.

Saves time, our org chart is always up to date. We don't have to constantly change it!

Vert organized, keeps everything where it should be. Super straightforward and definitely works well for our customers!

Sometimes it wont let me link accounts to BlueMajik

it's definitely super easy to be talking to a customer and navigating the site all at once. I was able to figure out how to sync accounts to Kustomer as well. Only it does not work all the time.

One of my absolute favorite features that Kustomer has is the ability to mark a case as done but have it re-open should the customer respond to an email or text sent to them. This makes it easy to put a case out-of-mind until the customer gets around to responding, because sometimes they're slow to getting back to me and the open cases would pile up otherwise and I hate to see clutter. I also love the ability to see both my current open and snoozed conversations as well as my recently completed, making it super easy to go back and find something I might need from the last few days or weeks.

The one thing that I heavily dislike is that sometimes, cases won't show up. I'm actually not sure if this is a problem with Kustomer itself or with an integration into Kustomer, but sometimes I'll get calls that just don't populate in Kustomer at all or they don't auto-assign to me and I have to go hunt them down. It takes time and effort that I could be putting forth to our customers instead.

If you're looking for a CRM that's simple and easy to use, has a nice design that's both intuitive and easy on the eyes, I couldn't possibly recommend Kustomer more. Kustomer has been the best CRM I've ever used, for a multitude of reasons. It's responsive, has very little downtime, easy to navigate, and you're able to spend more time helping customers than trying to fiddle with and figure out the software itself. Emailing and texting customers is a breeze, merging conversations with existing customers is painless, escalating cases and collaborating with other agents on a case is as simple as submitting a context card or @ mentioning the person you need in a note.

That isn't to say that it isn't flawless, as there are some little hiccups here and there that can be a little frustrating, but I think that is says a lot about the software that the little problems can be easily overlooked because of how well everything else runs in comparison. Sure, it's annoying sometimes that my calls don't populate at all or it doesn't auto-assign something to me, but that's such a small issue that the ease and simplicity of everything else makes up for that.

If you're still unsure, I'd see if you're able to trial the software just to take a look for yourself. I think that you'll be blown away by how well Kustomer is put together and how seamlessly it functions. To skip over Kustomer without giving it a chance would be doing a disservice to yourself and your company, in my opinion.

Kustomer helps us stay in contact with and assist our customers by reaching out to them by email and text. It allows for easy sending and receiving of images and documents to make sure we're providing our customers with the best support that we can, and enables us to quickly and painlessly escalate cases that need further attention.

Kustomer is very user friendly and secure.

I have no negative comments for kustomer.

assisting the nx concerns, keeping all information for customers are vital especially if nx gives us a call back. kustomer helps us resolve the nx issues promptly.

How easy it is to move from one email to another without getting mixed up.

There are a few glitches here and there.

Solving customers issues.