About Company
Pricing of LivePerson
LivePerson
USD 0
USD 0
- Discover and understand what consumers really want
- Design and scale conversations
- Measure and improve your conversations
- Program and customize the Conversational Cloud
- Enterprise-grade security
- reliability
- and compliance
- Discover and understand what consumers really want
- Design and scale conversations
- Measure and improve your conversations
- Program and customize the Conversational Cloud
- Enterprise-grade security
- reliability
- and compliance
Key Features of LivePerson
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses LivePerson
SMEs
Enterprises
Company Details
- Company Name: LivePerson
- Headquarter: New York,
- Website: Visit Website
- Social Media:
Description
LivePerson Video
Alternative
LivePerson Screenshots
User Reviews 
Write a Review
Best live chat software!
PROS & CONS
What are the best aspects of this product?
My favorite thing about this software is that it allows us to browse our website with the customer. We can see where the customer is on our website. With this feature, it's easier to extend assistance. The software is also pretty easy to learn.
What aspects are problematic or could work better?
Customizing rules is the only issue I have with this software. You have to go through a lot of processes if you want to do it.
What specific problems in your company were solved by this product?
Our connection with our website visitors and customers definitely improved.
Are you a current user of this product?
Yes
- Zoila
Beginner-friendly!
PROS & CONS
What are the best aspects of this product?
I love the feature where we can have multiple chat boxes opened simultaneously.
What aspects are problematic or could work better?
I like it but they could add more features for us to use.
What specific problems in your company were solved by this product?
It improves our overall sales experience because we can now manage multiple pages but not compromising customer relationships.
Are you a current user of this product?
No
- Luigi
Support is always available and…
Support is always available and welcoming and eventually an answer or resolution is reached! I am optimistic about our ongoing partnership with the new account manager and we are already seeing efficient results and very clear straightforward communication.
- Anna
Level up your customer service!
PROS & CONS
What are the best aspects of this product?
I love that the software provides continuous support for users. I found the Connection Area really useful its basically a portal for articles that give pro-tips to improve user experience.
What aspects are problematic or could work better?
I'm pretty satisfied with this app. I can't think of anything I dislike about it.
What specific problems in your company were solved by this product?
This app improved our customers' experience with our website because we get to respond to their queries in real-time. They love that they can actually talk with a live person rather than a bot.
Are you a current user of this product?
Yes
- Genevieve
Works super well and easy!
PROS & CONS
What are the best aspects of this product?
I particularly love the functional and responsive chat feature where I can talk with multiple people at the same time, get notified immediately when someone drops a message, and be able to view the page where the customer is on. I can actually do a lot of essential tasks needed for my work through this app. This includes monitoring our website traffic and tracking locations where visitors mostly come from. This info can be used later on to improve our strategic plans.
What aspects are problematic or could work better?
This product addresses everything we need as a company in terms of customer service. It works well, worth the price, and definitely the perfect app for customer support. I wouldn't change a thing.
What specific problems in your company were solved by this product?
People hate talking on the phone! And this plays a big part in the frequency and quality of our communications with our clients and potential customers. The live chat feature allows our customer to instantly reach out to us. This increased the number of our customer engagements.
Are you a current user of this product?
Yes
- Assunta
FAQ's
LivePerson has 1 plans,
- LivePerson USD 0
LivePerson is the Live Chat Software Used for the below functionalities
Top 5 LivePerson features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
LivePerson provides Online (Ticket) support.
LivePerson is not allowing Free Trial.