LogMeIn Rescue

PROS & CONS

What are the best aspects of this product?

When you need instant and reliable remote connection, LogMeIn is the best choice. It is so easy and convenient to use that frontend users won’t have difficulties connecting with technical support for assistance. Even tech-giants, such as Microsoft, use LogMeIn for such purpose.

What aspects are problematic or could work better?

LogMeIn Rescue has a higher price tag than other options available. However, it is worth-paying, considering that it is the best option among others.

What specific problems in your company were solved by this product?

This is a perfect remote access solution for any companies that provides support-type services. It allows them to easily access any platforms that they haven’t used before. It makes such type of connection easy for front-end users too. They don’t need to be experts with tech stuff for it.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

LogMeIn Rescue helps in establishing a stable connection between front-end users and the user support or management. It support quick and efficient flow of information to the right point.

What aspects are problematic or could work better?

LogMeIn Rescue surely has no flaws especially that it carries all the fundamental elements of Information and Communications Technology. This allows it to support quick response through superb methods such as real-time chatting. It also features a simple interface and infrastructure that make the platform easy to use.

What specific problems in your company were solved by this product?

LogMeIn Rescue acts as a trusty bridge between clients or customers and the providers or sellers. And that is a key factor on how we keep our customers happy with our brand.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

First of all, I love the Rescue Lens feature, this feature is very useful and powerful.
Additionally, this tool allows technicians to do many things remotely, they can help our clients quickly and easily. I love the ability to remotely connect and reboot the computer several times, and at the same time the user doesn’t have to be in front of the computer the whole time.

What aspects are problematic or could work better?

It takes time to set up connection when working with technology challenged users. Also, they need to work on their Mobile Support feature.

What specific problems in your company were solved by this product?

Rescue Lens feature, helps us to see what the client sees and as well speeds up time of resolution.
Also, allows us to do more things remotely, thus, reduces the cost by putting someone onsite.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Swift accessiblity for our clients. This makes it possible for our technicians to offer access assistance right away. Being able to reboot, acquire root access, and blackout screen for certain methods that users at base-level couldn't utilize from my terminal are fantastic! Timeout notifications are available in case I wind up being distracted with another project.

What aspects are problematic or could work better?

Performance is a but sluggish. I'm not at all sure if it's operating on Java like before. But it seems to still have that bloated aspects to it.

What specific problems in your company were solved by this product?

I get to troubleshoot non-network related problems for my clients remotely. That alone is what makes the pricing worth it. Certain clients that I'm able to manage without having to leave my home and still offers the same result. I'm beginning to realize how many fixes I can remotely do on my own without any intrusions.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

This is very useful for helping our employees who are the front-end users since it allows quick and easy remote connection. Our technicians can also hop-in instantly whenever needed. Meaning, we do not need to waste the precious time of our employees for another fixing period because we do not need to wait for more professional support.

What aspects are problematic or could work better?

LogMeIn Rescue works efficiently for our helpdesk services. I have nothing to complain about it.

What specific problems in your company were solved by this product?

Our Company has implemented remote work especially during the COVID-19 situation. This has increased the number of employees that uses our system from a distance, and they need technical assistant now and then. LogMeIn Rescue lets me and the technical support team to give necessary help and assistance to such employees without unneeded hassles.

Are you a current user of this product?

Yes