ManageEngine Mobile Device Manager Plus MSP

PROS & CONS

What are the best aspects of this product?

I assessed various MDM software before deciding to settle with Manage Engine Plus. They are transparent in their pricing. Signing up was easy. There's a wizard that got the platform to talk to several app stores. Deployment is also a breeze. And I can do whatever I need and want to do seamlessly.

What aspects are problematic or could work better?

I am afraid there is nothing I can write in this section. I just cannot find anything to hate about this product.

What specific problems in your company were solved by this product?

I was searching for a way to manage all our mobile devices from one location, and this application has allowed me to do that. I can manage all devices, device users, and applications in a single system.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

The product works with our company's Apple Business account, which is nice. I add devices to the platform using the Apple Configurator, and set them up at the same time. Once the devices showed up in the platform, I was able to assign a user and deploy the required configurations. The process is pretty straightforward.

What aspects are problematic or could work better?

I don't really like the video tutorials, specifically the voice over. The voice is computer-generated and I find the flow weird and sometimes hard to follow. It would be nice if they would use human-like voice-overs at least. Or if possible, get a real person to read the instructions.

What specific problems in your company were solved by this product?

Since ME MDM Plus allows remote management of devices, we can now seamlessly and efficiently manage every device deployed in different facilities.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Our company provides inventory services and own hundreds of Android PDA Scanners. Every device we had stores critical data, which means losing a device can be a problem. Unfortunately, we do lost devices sometimes. ManageEngine has already helped us found couple of lost devices, thanks to the GPS tracking feature. Also, with this app, setting up and configuring lots of devices at once is quite easy.

What aspects are problematic or could work better?

The device enrollment was a bit overwhelming at first. But I managed to enroll all devices at the end, and everything is working. Another thing, the kiosk mode has little customization options. It would be nice if they add more personalization capabilities.

What specific problems in your company were solved by this product?

We are able to alter some settings to hundreds of devices with just a few clicks, which is great. We are able to save money and lots of time. The platform's GPS tracking feature has also been very helpful in keeping the devices safe.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

ManageEngine MDM is very user-friendly. Its user interface is highly intuitive. Even those with little to no knowledge about information technology will be able to get a hang of the product in no time. Enrolling devices can be done quickly with ease. Distributing policies, which are customizable, is also a breeze. The same applies to configuring policies. Aside from that, the platform lets the admin set up which applications employees are allowed to download. The platform also got many other amazing features. Plus, there are many video tutorials available on YouTube. Last but not the least, the software lets you enroll and manage 15 phones free of charge.

What aspects are problematic or could work better?

I struggle rolling out policy updates at first. It needs to be done manually, which is not actually bad because it gives team members the chance to review the policy first. So I contacted their customer service, and they taught me how to push through the policy updates. Another thing is that I find their trial period quite short but it's possible to renew it for a few days. You just have to reach out to the vendor.

What specific problems in your company were solved by this product?

This platform enables us to keep an eye on mobile devices even if we are miles away from the location of the device. The remote access/control is a big help for field workers. Also, we can geo fence the devices and secure mobile data since the software allows us to limit content and user. Overall, ManageEngine provides us complete control of our mobile devices.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It offers multiple deployment options, which is convenient because I am able to enroll mobile devices using almost any device available. And when enrolling devices, the platform allows you to change the name of the device being enrolled which is useful for inventory control. Creating a profile is also simple, and even goes through various features and restrictions available. There's a vast, easy to comprehend information about every device. There's a remote alarm and geofence feature for locating devices with ease. Making changes in the devices is easy. On top of that, the platform is more affordable than most MDM products so it is ideal for SMBs.

What aspects are problematic or could work better?

We are using Kiosk mode and the Admin got no complete control over what can be modified. We cannot place icons in particular locations. Also, the admin cannot stop device users from moving the icons. In setup, the admin cannot keep the app open or stop it from being closed. Apart from that, not all features comes with a description so you still need to figure out what they are meant to do. The screen does not look sharp enough. Some applications did not install during deployment. Lastly, the support sometimes do not really understand our issues perhaps because of communication barrier.

What specific problems in your company were solved by this product?

We provide tablets for our hotel guests and this app helps us ensure that device settings won't be changed.

Are you a current user of this product?

No